Remove Customer Experience Remove Promotions Remove Returns Remove Supermarket
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Lidl Names New Chief Commercial Officer and First-Ever Chief Customer Exec

Retail TouchPoints

Discount supermarket retailer Lidl U.S. has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Kerr is returning for a second stint at Lidl U.S., Kerr is returning for a second stint at Lidl U.S.,

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Supermarkets – how retail is changing for the giants of grocery

I Vend

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers.

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CVS Health Identifies Closed-Loop Feedback as its Customer-Centricity Unlock

Retail TouchPoints

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

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How digital displays are helping physical retail bounce back

Inside Retail

Overall, the return to retail has made it clear how important the customer experience is in drawing people back. Throughout Covid lockdowns, customers missed the immersive, physical aspect of retail. A return to entertainment and events. To find out how to reinvent your retail experience, visit Samsung: [link].

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To Email or Not to Email: The Pros and Cons of Retail Marketing Approaches

Retail TouchPoints

If the advertisements and promotions are not adequately tailored to the shopper, they won’t stand out amongst the noise. On the other hand, an advertisement that promotes the return of a shopper’s favorite seasonal dessert or provides a promotion for their favorite chip brand will earn their attention and draw them into the store.

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Retailers Must Adopt a Technology-First Strategy to Survive

Retail TouchPoints

The Battle to Create Retail’s Future The retail industry has surpassed the tipping point on Kurzweil’s law of accelerating returns, which states that the rate of technological process and innovation tends to accelerate exponentially over time. Relentless focus on the customer. No army of humans can do this. That sounds good.

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Technology, trends and key takeaways from NRF’s Big Show

Inside Retail

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.