Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 259

Loss Prevention Visual Merchandising Sporting Goods Store Operations 259

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 163

Promotions Merchant Services Store Operations Advertising 163

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Returns 322

Returns Merchant Services Department Stores Shipping 322

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. RTP: With COVID, what were the initial changes to your operations? RTP: How has the customer experience changed?

Management 149

Management Merchant Services Fulfillment Store Operations 149

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. Experience Will Be Top of Mind in the Post-COVID Environment. Omnichannel Means One Channel, Not Two Connected Channels.

Shopping 292

Shopping Merchant Services Fulfillment Returns 292

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m.

Merchant Services 281

Merchant Services Payment Services Consumer Beauty and Health 281

Retail TouchPoints

SEPTEMBER 22, 2022

In a recent interview, Farnell shared his insights and recommendations to help brands and merchants embrace the retailtainment revolution: Retail TouchPoints (RTP): How would you define retailtainment? There is much to be learned by following your customer beyond the rituals they have established within your particular sector.

Merchant Services 147

Merchant Services Customer Experience Shopping Visual Merchandising 147

Retail TouchPoints

OCTOBER 20, 2020

Traditionally, the physical store has been where people have gone through that shopping experience — finding what works best for them with time on their hands, walking through their favorite store, using their senses of sight and touch to figure out what’s going to work best. You should 100% be doing that right now.”.

Merchant Services 149

Merchant Services Shopping Consumer Business Communication 149

Retail TouchPoints

DECEMBER 13, 2021

Google’s Cloud division currently captures the third-largest market share among providers, after Amazon Web Services and Microsoft Azure. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Retail TouchPoints

JULY 17, 2020

Mass merchants in particular have benefited from this change: private label sales in the segment have increased by 41% over the past five years , approximately 4X higher than overall private label growth. COVID-19 Creates The Foundation For Private Label Renaissance. COVID-19 has been kinder to some up-and-coming retail models than others.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Mass Relators

JANUARY 21, 2023

The seven executives — Rick Brindle, Elizabeth Chace-Marino, Ron Edenfield, Bob Obray, Art Potash, Gordon Reid, and Joe Sheridan — have exemplified food industry excellence through first-rate company leadership, community impact and customer service, according to FMI.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

JANUARY 12, 2021

They provide the venue that connects merchants with customers and offer services and experiences that a single retailer cannot. While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data.

Shopping 236

Shopping Merchant Services Advertising Customer Experience 236

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

Point of Sale 205

Point of Sale Merchant Services Payment Services Checkout 205

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. Returns actually hold the key to finding your best customers, and brands that don’t realize that are leaving significant revenue on the table,” he said. That number was even higher in January 2021. “

Returns 269

Returns Merchant Services Drop-Shipping Consumer 269

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. It’s a different approach and a different thought process.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

I Vend

JULY 10, 2023

Insights that inform decision making, based on your entire operation Manage your entire operation from a single system. All of which means enhanced productivity, a better customer experience, and faster growth in sales and revenue. The future isn’t in-store, the future isn’t ecommerce. Shopify supports 4.4

Payment Services 98

Payment Services Merchant Services Point of Sale Customer Experience 98

I Vend

JULY 10, 2023

Insights that inform decision making, based on your entire operation Manage your entire operation from a single system. All of which means enhanced productivity, a better customer experience, and faster growth in sales and revenue. The future isn’t in-store, the future isn’t ecommerce. Shopify supports 4.4

Payment Services 94

Payment Services Merchant Services Point of Sale Customer Experience 94

Retail Geek

JANUARY 6, 2023

We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space. Scot: [18:46] Did some point I think I saw a ModCloth working to the stores where you there for that. And we wound up. [29:43]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52