Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 249

Planning Wholesale Customer Experience Store Operations 249

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. At that time its stated goal was reaching the 30 -store mark by 2023. ”

Planning 239

Planning Shipping Customer Experience Location 239

Retail TouchPoints

JUNE 21, 2023

The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market. The facility already is delivering up to 1,500 packages per day, and Target plans to ramp up its capabilities further in the coming months.

Marketing 272

Marketing Planning Shopping Store Operations 272

Retail TouchPoints

JUNE 30, 2023

Freshippo also has established strategic partnerships with 13 global retail groups, international brands, global associations and consulting companies in Shanghai and announced plans to set up eight purchasing centers globally.

Planning 239

Planning Supermarket Consumer Store Operations 239

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Let’s begin the countdown… 5.

Advertising 219

Advertising Store Operations Merchant Services Wholesale 219

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 242

Fulfillment Markdowns Store Operations Customer Experience 242

Retail TouchPoints

MARCH 11, 2021

At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. Nonetheless, Adidas is optimistic, citing the recovery seen in Q4 2020, its strong market position and attractive growth prospects for the sporting goods industry as a whole.

Planning 192

Planning Wholesale Sporting Goods Accounting 192

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually.

Planning 222

Planning Customer Experience Location Management 222

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels.

Planning 234

Planning Location Shipping Management 234

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 204

Customer Experience Store Operations Planning Marketing 204

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 275

Store Operations Shopping Marketing Management 275

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. For instance, it is much easier for operations to establish and reach success in one facet of the store.

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Retail Focus

FEBRUARY 19, 2024

With 10 stores in Palermo, P&V sought to expand into the UK market, showcasing and celebrating the culture of Italy and Sicily through its food and wine produce. It plans to open a further two stores in Kensington and Clapham Junction later this year.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

JANUARY 18, 2024

[We are looking at ways to] reduce their work behind the curtain and get them in the front of the store, working with the customer to make their processes easier, because that’s also going to improve the customer experience.” AI can speed up marketing, merchandising and product development.

Merchant Services 264

Merchant Services ATS Customer Experience Marketing 264

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Even simple requests for feedback get you top-of-mind with that customer.”

Customer Experience 312

Customer Experience Returns Checkout Shopping 312

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 252

Fulfillment Customer Experience Planning Management 252

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

Department Stores 254

Department Stores Checkout Location Planning 254

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

MAY 13, 2024

Anticipating and Managing Queues The key to a successful queue lies in planning. By predicting when queues are likely and integrating them into the customer experience, you can turn waiting in line into a positive experience. Luxury retailers in other markets commonly offer things like hot chocolates.

Boutique 192

Boutique Planning Advertising Customer Experience 192

Retail TouchPoints

JULY 31, 2020

In an exclusive interview with Retail TouchPoints , Roehm explained how the 850+ -store party supply chain “jumpstarted plans that were already in the business roadmap,” but were not scheduled to kick off for at least a year or two. Today the chain is providing curbside pickup at 100% of its stores and same-day delivery at 90%.

Marketing 234

Marketing Fulfillment Planning Checkout 234

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 200

Payment Services Inventory Management Checkout Loss Prevention 200

Retail TouchPoints

AUGUST 18, 2020

Payless, which has dropped the “ShoeSource” from its name, plans to open 300 to 500 freestanding stores across North America over the next five years, beginning with the opening of a prototype store this fall in Miami. We saw an opportunity for the brand to relaunch into the U.S.

Planning 197

Planning Payment Services Brand Management Location 197

Retail TouchPoints

MARCH 1, 2024

We are also excited to partner even more with our vendors this year as it relates to their branded in-store merchandise experiences,” Barry added, identifying Tesla, Lovesac and Starlink as examples of planned vendor partnerships. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

Planning 249

Planning Location Point of Sale Visual Merchandising 249

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Customer Experience 300

Customer Experience Shopping Consumer Fulfillment 300

Retail TouchPoints

FEBRUARY 7, 2024

The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March. “As As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S.

Supermarket 225

Supermarket Shopping Planning Marketing 225

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 232

Shopping Customer Experience Shipping Consumer 232

Retail TouchPoints

APRIL 3, 2024

Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions. By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance.

Promotions 259

Promotions Customer Experience Point of Sale Accessories 259

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year.

Fulfillment 216

Fulfillment Management Marketing Location 216

Retail TouchPoints

MARCH 20, 2023

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call.

Customer Experience 243

Customer Experience Planning Marketing Consumer 243

Retail TouchPoints

FEBRUARY 9, 2024

This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Analytics also can be used to alert employees when a queue is forming or a customer appears to be in need of assistance, reducing wait times and improving the customer experience.

Loss Prevention 225

Loss Prevention Jewelry Customer Experience Management 225

Retail TouchPoints

SEPTEMBER 16, 2020

Maybe host a fun farmers market on a particular day of the week. ”. “One of the things that we may want to start thinking about is providing additional infrastructure in the parking lot beyond just the stalls and the lights,” said Lee. Maybe some landscaping, maybe WiFi connections or power outlets.

Planning 269

Planning Outdoor Location Shopping 269

Wiser

SEPTEMBER 13, 2023

It allows you to analyze peak shopping times, assess the effectiveness of your marketing campaigns, and understand how customers move within your store. By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

Retail TouchPoints

MARCH 12, 2024

“Together we will extend Claire’s trend-driven shopping experience to new and existing customers, giving Walgreens shoppers more to love, fostering deeper connections and inspiring self-expression.” Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence.

Merchant Services 239

Merchant Services Jewelry Accessories Fashion 239

Retail TouchPoints

OCTOBER 1, 2022

Now is the time for interested third parties to plan their strategy for entering the cannabis sector, according to Walsh. Cannabis retailers are managing the impacts of inflation, just like everyone else, including reduced customer visits and greater interest in promotions. Medical or Recreational, Customer Experience Comes First.

Customer Experience 292

Customer Experience Consumer Promotions Planning 292

365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

Grocer 62

Grocer Returns Store Operations Customer Experience 62

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Create digital synergy.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

Retail TouchPoints

NOVEMBER 6, 2023

In addition to providing shoppers — who Figs refers to as “Awesome Humans” — with the opportunity to touch and try on products, the store, dubbed a “Community Hub,” will host events to celebrate health care professionals, provide programming on key issues impacting them and create opportunities for them to network and share their stories.

Apparel 251

Apparel Location Planning Marketing 251