Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Reducing shopping and shipping friction.

Merchant Services 207

Merchant Services Drop-Shipping Shipping Payment Services 207

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The technology groups variable cost and profitability data by customer in order to track shopper-specific contribution margins to customer lifetime value (CLV).

Markdowns 189

Markdowns Fulfillment Shipping Marketing Spend 189

Inside Retail

NOVEMBER 21, 2021

Tucker went straight to wholesalers and asked to plug into their warehouses to ship direct to customers and, in effect, turn over more stock for wholesalers at a time when on-premise is struggling. “We Through testing, Hello Drinks found customers weren’t satisfied with this model and wanted a better customer experience.

Wholesale 130

Wholesale Shipping Marketing Spend Supermarket 130

Retail TouchPoints

APRIL 2, 2021

For lifestyle retailer Urban Outfitters, mobile personalization is the sweet spot — the brand wins customer loyalty through its app by generously rewarding ‘total behavior,’ such as incentivizing users for connecting a social media account to the app or attending an in-store event. You avoid wasted spend and develop tailored content.

Customer Experience 149

Customer Experience Specialty Retailers Marketing Spend Management 149

Inside Retail

FEBRUARY 28, 2022

“We believe MyDeal has been a big beneficiary of the [current market], but when we look at our sales growing 40 per cent in January, almost 30 per cent in February, while our marketing spend is decreasing – it’s definitely no longer the pandemic driving our growth,” Senvirtne said.

Marketing 130

Marketing Marketing Spend Shipping Planning 130

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience). Again, Nordstrom with their new Nordstrom Live virtual shopping experiences. They are in control.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40