Retail TouchPoints

AUGUST 4, 2020

Given the high demand, retailers could have moved quickly to deliver full containers of toilet paper alone directly to their larger stores that have more storage capacity, as well as increased the amount of shelf space devoted to toilet paper. Retail will not return to the “normal” that we were all used to.

Fulfillment 160

Fulfillment Supply Chain Management Space Planning Returns 160

Retail TouchPoints

MAY 17, 2021

“We want all of our customers to have access to a design specialist who can walk them through the process. We find that when we do that, our conversions go up, our average order size goes up, our NPS scores go up and our return rates go down.”. These e-Guideshops are accessible by appointment.

Shipping 151

Shipping Clienteling Planning Location 151

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40