Retail TouchPoints

DECEMBER 4, 2023

Their critical shortcoming is the lack of valuable metadata, including data collected from barcode scans, pedometer readings, timing and location. This process often consumes a substantial amount of labor, time and cost, accounting for 50%-75% of total operating expenses in a typical retail store.

Operating Expenses 230

Operating Expenses Shipping Accounting Shopping 230

Retail TouchPoints

MARCH 3, 2023

Macy’s Sees its Future in Luxury and Off-Mall Locations Macy’s has been diligently modernizing its operations for the past several years, and its performance in the coming months will be a sign of whether its efforts are paying off. That’s a clear advantage in the near term and remains our focus over the long term.”

Markdowns 272

Markdowns Operating Expenses Department Stores Planning 272

Retail TouchPoints

NOVEMBER 26, 2021

From small, single-site locations with a small number of cameras, scaling up to large, multi-site operations with thousands of devices, video and security cloud services are easy to use and cost-effective. Instead, it becomes an operational expense in the form of a subscription fee paid yearly, quarterly or monthly.

Loss Prevention 242

Loss Prevention Operating Expenses Customer Experience Checkout 242

Inside Retail

APRIL 28, 2022

“We see encouraging progress on a number of customer experience dimensions, including delivery speed performance as we’re now approaching levels not seen since the months immediately preceding the pandemic in early 2020.” It recently automated two Whole Foods locations to make them cashierless, for instance.

Operating Expenses 246

Operating Expenses Fulfillment Shipping Customer Experience 246

Cisco Retail

AUGUST 10, 2021

Recently I caught up with Joe Clarke, one of Cisco’s distinguished engineers in Customer Experience. He pointed out that one of the biggest differences is the level of control that the customer has over their network.

Operating Expenses 145

Operating Expenses Management Finance Consumer 145

Cisco Retail

APRIL 20, 2021

While communication service providers juggle these short-term challenges, they are also engaged in a long-term network transformation to speed up service delivery through a simplified network blueprint, curb operational expenses with modernized network operations, and most importantly, support new services like 5G, IoT, AR/VR, and connected cars.

Operating Expenses 98

Operating Expenses Customer Experience Location Management 98