Retail TouchPoints

NOVEMBER 18, 2020

The requirements for safe retailing under COVID are well understood — set up sanitation procedures, add signage to enforce social distancing and emphasize touchless commerce wherever possible. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

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Customer Experience Kiosk Clienteling Fulfillment 233

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

DECEMBER 21, 2023

Social media? In-store kiosk? There’s no limit to the extent that retailers can tailor their checkout experiences. What they’re buying : One or 10 items? High or low price? Where they’re coming from : Email? Search engine? What device they’re on : Mobile? A sales clerk’s tablet?

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Checkout Payment Services Kiosk Advertising 264