Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face.

Payment Services 224

Payment Services Inventory Management Checkout Loss Prevention 224

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks.

Consumer 197

Consumer Checkout Kiosk Payment Services 197

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 244

Sporting Goods Payment Services Shrinkage Point of Sale 244

Retail TouchPoints

DECEMBER 21, 2023

In-store kiosk? A sales clerk’s tablet? There’s no limit to the extent that retailers can tailor their checkout experiences. What they’re buying : One or 10 items? High or low price? Where they’re coming from : Email? Social media? Search engine? What device they’re on : Mobile?

Checkout 254

Checkout Payment Services Kiosk Advertising 254

Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. While we haven’t yet seen live mapping and these types of high traffic updates implemented, it would be a big plus that could be accomplished with heat mapping and by analyzing shopper movements.

Outdoor 310

Outdoor Shopping Kiosk Customer Experience 310

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 251

Shopping Checkout Payment Services Kiosk 251