RETAIL MANAGEMENT SOFTWARE

AUGUST 1, 2025

Omnichannel Retail is a strategy that connects every touchpoint—physical stores, eCommerce, social commerce, mobile apps, and even marketplaces—into one unified customer experience. With an omnichannel model: Customers can buy online and pick up in-store.

Fulfillment

Retail TouchPoints

JULY 9, 2025

In this article, I’ll explore the reasons behind this trust gap — especially when it comes to security and payment confidence — and share some thoughts about what retailers, social platforms and regulators must do to close it. Broadly speaking, three models have emerged: 1.

Merchant Services

Retail TouchPoints

MARCH 5, 2025

Key priorities include enhancements to its brick-and-mortar stores, using AI to improve search, social and data-driven personalization, innovation in its owned private label brands, a dramatic expansion of its Target Plus marketplace and a doubling of the value generated by its in-house Roundel media company.

Planning

Retail TouchPoints

MARCH 13, 2025

Wonder , which describes itself as a new kind of food hall, has purchased retail media company Tastemade for approximately $90 million , according to the Wall Street Journal.

Advertising

Retail TouchPoints

APRIL 2, 2025

The landscape of American retail is changing, with new customer demands, new players, new competition and a growing proportion of sales taking place across new digital channels like social commerce. Customers are now searching for convenience above anything else. retail sales growth.

Social Commerce

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. If they have one bad experience, they’re never going to do it again.

Social Commerce

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S.

Fulfillment

Retail TouchPoints

SEPTEMBER 29, 2021

But they don’t have to — TikTok also has announced a direct integration option that offers brands and retailers a full-service solution wherein TikTok handles everything from shipping to fulfillment to point of purchase. Beyond announcing the direct integration service, TikTok didn’t provide much additional detail on how it would work.

Social Commerce

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce

Retail TouchPoints

OCTOBER 21, 2023

And to help feed that bottom line, Walmart has a Black & Unlimited page on its website, also devoted to fulfilling the potential of Black brands and creators. The metaverse] represents the future of socialization, commerce and how people will experience things; it will be the intersection of all of it.

Social Commerce

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Consumer

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Fulfillment

Retail TouchPoints

AUGUST 9, 2022

You want to also offer consumers something that hasn’t been fulfilled by their current options.” She encouraged attendees to look at the luxury market, which is ripe with examples of Europe-based brands that were able to obtain broader appeal because they had desirable products and unique digital experiences.

Social Commerce

Retail TouchPoints

AUGUST 6, 2024

Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. ecommerce market with TikTok Shops, delivering the most complete social commerce experience to date. User data may also be paired with artificial intelligence to enhance the customer experience.

Advertising

Retail TouchPoints

DECEMBER 28, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. We know that today, the fulfillment option that consumers most hope to continue to use moving forward is curbside pickup ,” said Pfeiffer.

Fulfillment

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. SharperImage.com Gets a Big Payoff from a Headless Commerce Upgrade .

Merchant Services

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment

Retail TouchPoints

AUGUST 13, 2024

Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks. These tasks require human judgment, empathy and creativity to navigate effectively, ensuring positive customer experiences and upholding ethical standards.

Markdowns

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. Eventually, these very necessary changes will affect every stage of the manufacturing, supply chain and fulfillment processes, and even the customer experience.

Consumer

Retail TouchPoints

OCTOBER 7, 2022

Social Commerce Meets Affiliate Marketing. The Independent ’s move is yet another sign that ecommerce has officially moved beyond the store website; consumers increasingly expect to be able to make a purchase when and where inspiration strikes , whether that be on social media, while streaming videos or directly in search engines.

Merchant Services

Retail TouchPoints

JANUARY 10, 2024

We build technology to serve people and not the other way around,” said McMillon in his keynote.

Social Commerce

Retail TouchPoints

OCTOBER 2, 2024

With digital signage innovations, brands are bringing online and social commerce to the in-store experience. For example, when a customer interacts with a product, displays can show information that would have previously been reserved for mobile search. If the answer is no, it’s time for a different conversation.

Kiosk

Retail TouchPoints

OCTOBER 6, 2022

Retailers that invest in the fulfillment experience can set a foundation for growth: Since launching Radar for order ahead and pickup and location-aware experiences, American Eagle saw a 35% lift in digital revenue. Don’t Overspend on Real-Time Inventory Update Frequency.

Merchant Services

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services

Retail TouchPoints

AUGUST 28, 2024

With over a decade of experience in go to market strategy and customer experience, she joins growth stage companies at their pivotal multi-product moment to drive efficient growth, product expansion and an impactful cohesive brand story.

Merchant Services

Retail TouchPoints

MAY 9, 2023

The brand then uses data and algorithms to gauge real-time customer interest and feedback, which is then relayed to supplier partners via its proprietary supplier management system. Production for specific SKUs is accelerated, reduced or paused based on market demand.

Fulfillment

Retail TouchPoints

AUGUST 25, 2020

Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce. With the largest livestreaming market in the world, China has cracked the code on how to integrate entertainment and commerce.

Payment Services

Retail TouchPoints

NOVEMBER 12, 2021

Convenience can come in the form of different types of fulfillment options , including getting things delivered or picking up in-store. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services

Retail TouchPoints

NOVEMBER 16, 2020

Extended Festival Designed to Mitigate Fulfillment Crunch. Spreading out some of the load makes it easier on [Alibaba’s] fulfillment and logistics partners,” said Halliwell. Lines, categories and products need to be designed specifically with Chinese consumers in mind. It also provides an object lesson for U.S.

Fulfillment

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. It really depends on the local community and what it needs. Stores and malls will have to morph to what the community requires.

Fulfillment

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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