Customer Experience Fulfillment Returns Supply Chain Management 
Retail TouchPoints
SEPTEMBER 14, 2023
The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. Unemployment is at 3.5%
Retail TouchPoints
SEPTEMBER 25, 2023
Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more sustained attention. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? We’re now battle-tested.”
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Retail TouchPoints
MAY 30, 2022
A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. By extending their return windows or allowing online returns to be accepted in stores, the rate of returns has inevitably grown to an unsustainable level.
Retail TouchPoints
JUNE 2, 2023
Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.
Inside Retail
NOVEMBER 28, 2022
Now, the company aims to create its own e-commerce supply-chain system, incorporating warehousing, transportation, delivery, returns management and, of course, analytics on user behaviour and shopping habits. Because to compete, retailers must deliver on customer experience in an entirely new way.
Retail TouchPoints
AUGUST 18, 2020
Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain. Companies will face a number of challenges as they look to return to normal once the worst of the current crisis has passed. The second truth, of course, is that you can never have too much toilet paper.
Retail TouchPoints
DECEMBER 18, 2020
The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Truck driver shortages. Altered trucking routes.
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