Remove Customer Experience Remove Fulfillment Remove Inventory Management Remove Returns
article thumbnail

How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

For our customers it’s all about breadth.” Hot Topic has found that predictability β€” not necessarily speed β€” is among the most important aspects of the customer experience. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

article thumbnail

Simon Properties Brings More Delivery and Returns Capabilities to Tenants

Retail TouchPoints

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Returns 246
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

article thumbnail

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 275
article thumbnail

Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 301
article thumbnail

6 Logistics Metrics that Determine a Brand’s Holiday Success or StruggleΒ 

Retail TouchPoints

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more β€” and earlier β€” than in the previous holiday season.

article thumbnail

β€œI joke that I was (and still am) winging it”: Meshki’s Damien Park-Neilson

Inside Retail

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. We turbocharged our warehouse operations, transforming fulfilment into a well-oiled machine ready to scale.