Retail TouchPoints
DECEMBER 25, 2023
People have been saying “Retail is dead” for several years now. No, retail isn’t dead. Bad retail is dead. Helping customers leave the store with everything they need is a key way to enhance the customer experience. The problem is it simply isn’t true. Costco grew revenue by 6.7% and net income by 7.7%
Tokinomo
MARCH 29, 2023
After the Pandemic changed the way we shop, customers are expecting a lot more from retailers. A lot of consumers got used to online shopping. However, brick-and-mortar is not dead and many shoppers still prefer to buy in-store. One of the biggest issues when shopping in-store is the low stock of products.
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Inside Retail
MARCH 21, 2024
The research has been collated in a report Delighting the 2024 Shopper: The Do’s and Don’ts of Keeping Customers in a Tough Economy. We also found that while price remains a major driver of loyalty, a seamless and positive shopping experience is equally important – both online and offline.”
Retail TouchPoints
SEPTEMBER 16, 2022
Not only does this help customers find what they want faster, but it also increases basket size. During high-volume shopping periods like Black Friday, the last thing a retailer wants to do is promote out-of-stock or limited-stock items. Avoid the ‘zero results’ dead end. Set up merchandising boost rules.
Retail TouchPoints
JULY 14, 2023
Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.
Retail Gazette
AUGUST 15, 2023
Just a decade ago, high streets and malls were awash with mobile phone shops with a seemingly endless number of places to peruse the latest Blackberry or Samsung Galaxy. That’s not to say the mobile phone shop is dead. As telco retailers look to become more experience-led, is this the end of the phone shop as we know it?
A1 Retail
AUGUST 16, 2021
The Fragrance Shop (TFS), a UK fragrance retailer, has over 150 fragrance brands and 200 stores. As a result of the partnership with BetterCommerce, TFS has a suite of business tools that serve customers in the fragrance and beauty industry, giving them the products they need and providing excellent experiences online and in-person.
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