Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Retailers have to right-size consumer expectations.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

JUNE 16, 2020

For a sick economy, there is no better medicine than retailers responding to consumers who are ready to safely return to stores. Even though consumer confidence is improving, shoppers are struggling with high unemployment, and confidence remains at recession levels. month-over-month seasonally adjusted, but down 63.3%

Merchandise Store 218

Merchandise Store Returns Accessories Consumer 218

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Additionally, the growth rate for total (online and physical retail) sales has returned to pre-COVID levels, climbing 4.1% Online Retail Forecast, 2024 to 2029.

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house.

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail Focus

FEBRUARY 21, 2024

Not only will this reduce their own impact on the planet, but help paint their stores, and indeed wider business, in a more sustainable light that will appeal more to consumers that share a similar passion. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162