Retail TouchPoints

DECEMBER 16, 2024

Additionally, if we promise to ship something by a specific date, they expect it to arrive on time. RTP: How do you use consumer and associate feedback to best prioritize your tech investments? Lockton: In addition to taking into consideration feedback and market and consumer trends, we are a test-and-learn company.

Payment Services

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

Consumer

Retail TouchPoints

JULY 22, 2025

While there’s no magic answer, there are three key tactics marketers can use: data-driven pricing, personalized marketing and strategic use of AI tools. Marketing Efficiency: Doing More with Less Making a return on ad spend (ROAS) is becoming harder to achieve as advertising costs continue to rise.

Social Commerce

Inside Retail

MARCH 24, 2025

Retailers who understand the specific needs of each generation can tailor their marketing, product offerings and pricing strategies to match those preferences. From Gen Z to Alpha While Generation Z and millennials have been lucrative target markets for many retailers, the next big opportunity lies in the younger generation, Generation Alpha.

Consumer

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas.

Fulfillment

Retail TouchPoints

FEBRUARY 14, 2025

Indeed, 30% of consumers said they buy from online marketplaces a few times a month, while another 20% buy from them a few times a week, according to Bizrate Insights. However, 70% of consumers prefer shopping with specialized marketplaces over their mass counterparts, according to Boston Consulting Group. in 2024 to $52.3

Fulfillment

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

Advertising

Retail TouchPoints

JUNE 30, 2025

For four decades, 99 Ranch Market has been a beloved fixture in Asian-American communities, known for its curated selection of imported pantry staples. The company began exploring ecommerce during the pandemic, launching its own direct-to-consumer channel and testing new fulfillment models. Temu is now welcoming U.S.

Marketing

Inside Retail

OCTOBER 22, 2024

Timing is everything and knowing when to launch in a new market can make or break a brand’s success in a new region. With such a saturated beauty and skincare market, why was it the right time for Bubble to expand and how did it do so successfully? The brand’s founder and CEO Shai Eisenman recently shed light on the Australian launch.

Marketing

Retail TouchPoints

APRIL 1, 2025

Complicated Competitive Dynamics GoodwillFinds.com was launched in October 2022 in a bid by the 120 -year-old thrift store chain to grab a larger piece of the growing online resale market. The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers.

Thrift Store

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

Drop-Shipping

Retail TouchPoints

JUNE 20, 2025

Consumers aren’t the only ones concerned about the very real possibility that prices will rise due to the imposition of tariffs. Shoppers already are shifting their behavior: A recent consumer survey by SCAYLE revealed that the current economic situation has 36% of shoppers in America prioritizing lower prices over brand loyalty.

Consumer

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment

Retail TouchPoints

JANUARY 9, 2025

To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. Reflections on Tariffs and Trade Disruptions PAN: Since the results of the U.S. administration.

Social Commerce

Retail TouchPoints

DECEMBER 27, 2024

But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing. Theyve grown up with devices in hand, and social media is their base of operations.

Returns

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. This helps you provide transparency on shipping windows based on inventory supply. He holds an A.B.

Fulfillment

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management

Retail TouchPoints

JULY 30, 2025

For example, “shipping is just an absolute killer for small businesses,” shared Max Rhodes, Co-founder and CEO of B2B marketplace Faire in an interview with Retail TouchPoints. Much larger retailers often are ordering in bulk, so on average their shipping costs are maybe 1% to 2% of the total wholesale cost.

Shipping

Retail TouchPoints

NOVEMBER 21, 2024

However, what retailers must do now is respond as quickly as possible to shifts in consumer and competitor behavior. For example, the dockworker strike ended quickly, but still caused shipping backlogs. Meanwhile, it looks like Great Lakes shipping could be affected by higher-than-average precipitation.

Advertising

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services

Inside Retail

APRIL 11, 2025

While there is no one-size-fits-all solution to the tariff problem, and the situation remains fluid, several Australian retailers told Inside Retail they are recalibrating their strategies and looking to streamline their operations rather than retreat from the lucrative US market.

Marketing

Retail TouchPoints

JANUARY 22, 2025

Furthermore, in logistics, the reduced volume and multiple sizing can allow for more precise ordering and transport volume, leading to reduced shipping, overhead and storage costs. Consumer benefits. Additionally, a notable positive example of the use of linerless labels comes from the fast food industry.

Consumer

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Our job as marketers is how to keep them in it, and they will choose when to buy.” Instead, many brands are getting lost in a sea of sameness.

Merchant Services

Retail TouchPoints

FEBRUARY 6, 2025

Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel. Adding an entire shopping ecosystem on top of social platforms only increases the amount of collected consumer data.

Merchant Services

Retail TouchPoints

DECEMBER 9, 2024

Rather than actively seeking out products, younger consumers more frequently discover them through engaging, immersive content on social media platforms like TikTok and Instagram. How do you create experiences that spark consumer interest before they know they want (or need) your product?

Consumer

Retail TouchPoints

NOVEMBER 14, 2024

At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. athleisure market as a whole is expected to grow at a compound annual growth rate (CAGR) of approximately 7% through 2028.

Consumer

Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. But offering a variety of everyday products like dish detergent and floss is helping Amazon.

Shipping

Inside Retail

APRIL 28, 2025

In the early years of online shopping, bricks-and-mortar retailers were terrified about “showrooming” This was the idea that consumers would browse products in stores – touch them, try them on – and then go and buy them cheaply online. Our research shows that consumers demand a unified shopping experience.

Social Commerce

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. A multi-channel retailer and North Americas leader in womens apparel and lingerie with more than $1.75

Fulfillment

Retail Focus

APRIL 1, 2025

In a world where consumers can shop from virtually anywhere, ecommerce is no longer limited by geography. Yet, many online retailers still focus primarily on domestic markets, missing out on the vast opportunities that lie beyond their borders. Seasonal dips in one market can be offset by peaks in another.

Payment Services

Retail Bound

JUNE 3, 2025

One approach gaining traction is drop-shipping. But what exactly is drop-shipping for manufacturers, and why should it matter to you? Introduction to Drop-shipping Drop-shipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Firstly, it expands market reach.

Drop-Shipping

Inside Retail

MARCH 17, 2025

Consumers today are more conscious than ever, looking beyond just products and prices they want to support brands that align with their values, said Mareile Osthus, Humiis co-founder and CEO. Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus.

Drop-Shipping

Inside Retail

JUNE 10, 2025

This has already disrupted traditional trade flows, with exporters from affected countries seeking alternative markets. Australian retailers, already battling with fierce competition from online global competitors such as Shein and Temu, face even higher flows of Chinese-manufactured goods into the market.

Fulfillment

Retail TouchPoints

AUGUST 1, 2025

The global market size for AI in ecommerce is estimated at $9 billion in 2025, and is anticipated to reach $64 billion by 2034, reflecting a compound annual growth rate (CAGR) of nearly 25% over the next decade. Rapid market growth amplifies the scope and scale of this risk. He holds an A.B.

Customer Experience

Inside Retail

NOVEMBER 27, 2024

In an era where consumer expectations are sky-high and rising, Australian and New Zealand retailers are under pressure to deliver faster, more efficient last-mile logistics. This not only reduced shipping costs but also improved accuracy in fulfilment, allowing Freedom to adapt to changing inventory needs.

Fulfillment

Retail TouchPoints

JULY 14, 2025

Brand identity and value must also be protected by complying with consumer protection, privacy and advertising laws. Online sales practices that use dark patterns, junk fees, negative options or other practices contrary to consumer protection laws. State and federal laws: Many states have strict consumer protection and privacy laws.

Payment Services

Retail Wire

MAY 30, 2025

Unscrupulous consumers continue to devise more cunning methods to defraud retailers. Consumers Admit To Abusing Return Policies Nearly half of consumers admit to misusing lenient return policies. In 2023, shoppers returned $743 billion of merchandise, per the National Retail Federation. Of the total, $101 billion was fraudulent.

Returns