Retail TouchPoints

APRIL 22, 2024

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. She also was built using multi-ethnic characteristics to resonate with a geographically and demographically diverse user base.

Shopping 223

Shopping Fashion Management Consumer 223

Inside Retail

NOVEMBER 23, 2023

As part of the Asset Enhancement Initiative (AEI), this venture aims to breathe new life into the shopping experience, aligning seamlessly with the Urban Redevelopment Authority’s vision of creating inclusive and cherished public spaces. The ambitious project, set to conclude in 2025, encompasses a series of key enhancements.

Shopping 130

Shopping Consumer Kiosk Management 130

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. How do we shift the way our asset managers approach these assets?” Reframing the Shopping Mall Brand Images from the main shopping mall area. But that doesn’t mean these commerce destinations don’t need a major overhaul.

Shopping 235

Shopping Merchant Services Kiosk Consumer 235

Retail TouchPoints

NOVEMBER 13, 2020

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com.

Outdoor 296

Outdoor Management Shopping Apparel 296

Retail TouchPoints

MAY 15, 2024

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. In any effort to adaptively reuse or reposition a shopping mall, a significant challenge lies in dispelling the perception of a suburban mall atmosphere.

Shopping 256

Shopping Department Stores Location Outdoor 256

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. The driver here is that CGR companies cannot afford to deliver a poor online shopping experience that sends customers fleeing to the competition.

Consumer 207

Consumer Shopping Customer Experience Location 207

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience. And one of the foremost concerns is security.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Inside Retail

NOVEMBER 22, 2023

Overall, a strong licensing business combined with a disciplined approach to cost management offset softness in some of our direct-to-consumer businesses and drove earnings from operations for the Company that were flat to last year’s performance,” Alberini added. per cent in US dollars. per cent in US dollars. “We

Consumer 239

Consumer Wholesale Management Shopping 239

Retail TouchPoints

NOVEMBER 21, 2023

When customers aren’t actively searching and shopping for gifts, they are spending an elevated amount of time watching their favorite TV shows and movies — especially holiday classics like How the Grinch Stole Christmas and Elf. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership.

Shopping 232

Shopping Specialty Retailers Consumer Department Stores 232

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. and managed by the U.S. in November 2022. reads the company announcement. Digital Service (USDS).

Merchant Services 232

Merchant Services Payment Services Shopping Checkout 232

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. said can impact sales.

Shopping 242

Shopping Consumer Location Planning 242

Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. We’re in a new era of commerce where outdated approaches are no longer effective.

Management 229

Management Consumer Marketing Shopping 229

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. The average store manager or team member walks on average 25,000 steps a day – how hard-working is that? What are the major consumer trends that are on your radar, and how is Woolworths preparing for those?

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7

Shopping 289

Shopping Checkout Returns Consumer 289

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 330

Consumer Shopping Accessories Promotions 330

Retail Focus

MAY 1, 2024

It changes how we communicate, work, and shop – often before setting foot inside a store! This phenomenon is known as “The Click Before the Brick,” where digital presence shapes our shopping experiences. Online stores and marketplaces have made it possible to shop from the comfort of your home.

Payment Services 130

Payment Services Shopping Inventory Management Checkout 130

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. However, that doesn’t mean consumers don’t want to go to malls. Looking at communities and environments through this anthropological lens can help ensure that spaces align with consumer needs and expectations.

Shopping 232

Shopping Kiosk Consumer Fulfillment 232

Retail TouchPoints

FEBRUARY 28, 2024

“The level of optimization Fast Simon provides helps our brands provide better online shopping experiences to consumers,” said Alex Baillargeon, SVP of Digital at Authentic in a statement. Authentic has been on its own shopping spree in recent months.

Visual Merchandising 200

Visual Merchandising Shopping Management Consumer 200

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. They can go a long way with an ability to shop what you see.

Consumer 217

Consumer Customer Experience Fulfillment Employee Engagement 217

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

Management 78

Management Promotions Consumer Accounting 78

Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. It’s the ultimate try-before-you-buy experience.

Boutique 227

Boutique Shopping Location Returns 227

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them. Rather than talking about what we do when we’re out there, it’s about how it makes us feel.”

Consumer 130

Consumer Shopping Outdoor Fashion 130

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 205

Consumer Payment Services Supply Chain Management Store Layout 205

Retail TouchPoints

JANUARY 28, 2022

The robots will be able to capture data as they move through their respective store and deliver actionable reports to club managers. By adding Inventory Scan to our current fleet of robotic scrubbers, we obtain critical inventory data that previously was time-consuming to obtain.

Inventory Management 251

Inventory Management Management Location Shopping 251

Inside Retail

FEBRUARY 23, 2022

One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. As you might expect, the research shows Australians are doing more of their shopping online than they were before the pandemic.

Consumer 292

Consumer Shopping Marketing Management 292

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments.

Shopping 219

Shopping Advertising Consumer Marketing 219

Retail TouchPoints

APRIL 25, 2023

Klarna is introducing a portfolio of social media-esque capabilities on its platform, including a personalized shopping feed and smart shopping features. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

Shopping 266

Shopping Payment Services Advertising Finance 266

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 200

Consumer Finance Marketing Planning 200

Inside Retail

MARCH 21, 2024

Armadale’s High Street has become one of the most expensive shopping destinations in Melbourne and the row of retailers is essentially a who’s who of Australian fashion. All the connotations that come with high street shopping carry through to Armadale’s High Street with its pedestrian walkways lined with shops.

Shopping 246

Shopping Fashion Boutique Grocer 246

Retail TouchPoints

APRIL 21, 2023

The Body Shop has named Ian Bickley, a Board Director at the retailer’s corporate parent Natura &Co , as its interim CEO. He also has experience advising purpose-driven companies like The Body Shop, a B Corp-certified organization. Current CEO David Boynton is stepping down after more than five years in the post.

Shopping 249

Shopping Returns Management Consumer 249

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. on average.

Consumer 310

Consumer Drop-Shipping Shipping Returns 310

Retail TouchPoints

MAY 11, 2023

Generative AI in Search Shopping will be one of the key test cases for Google’s new Search Generative Experience (SGE), which uses generative AI to make more complex search tasks “simpler and smarter.” SGE is built on Google’s existing AI-powered Shopping Graph , which includes 35 billion product listings, 1.8 ”

Shopping 245

Shopping Accounting Advertising Consumer 245

Retail TouchPoints

AUGUST 10, 2022

The concept for the pop-up shop, which operated June 17-July 23, 2022, came from Lori McGhee-Curtis, VP of Specialty Leasing at The Taubman Realty Group , the Beverly Center’s parent company. We have to continue to make sure people know everyone is welcome, this is for everybody to shop. It’s like a new store every time you shop.

Consumer 321

Consumer Dead-Stock Boutique Fashion 321

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

VMS

JULY 29, 2021

SmartWork Media and SHOP! Association have agreed to a formal management relationship beginning September 1, 2021. SmartWork Media will support SHOP!, Murray Kasmenn, SmartWork Media vice president and group brand director, will serve as SHOP! The retail environment is my passion and SHOP! ” SHOP!

Management 98

Management Shopping Visual Merchandising Promotions 98