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Holiday Store Experience Survey: Consumers Prioritize Safety Over Immersive Shopper Journeys

Retail TouchPoints

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 255
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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

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Dick’s, Lowe’s, Target Execs Cite Theft’s Impact on Financial Results and Safety

Retail TouchPoints

Consumer concerns about retail crime also are on the rise: a recent video that shows robbers stealing $300,000 worth of merchandise from a Los Angeles Nordstrom store has gone viral. Given the widespread impact of theft, retailers are investing in new systems and technologies to support their loss prevention efforts.

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Different Things to Consider Outsourcing in Your Retail Business (and Why)

Retail Focus

Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers. Social Media Management Outsourcing social media management to experts allows you to leverage various platforms to engage with customers, build brand loyalty, and promote your products effectively.

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Facial Recognition: Will Consumers Welcome the Technology?

Wiser

Perhaps more importantly, will consumers welcome the technology? Security and Loss Prevention. In retail, facial recognition can be leveraged by loss prevention teams to monitor shoppers for possible criminal behavior. Better Consumer Data. Consumer Sentiment on Facial Recognition.

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Facilities Management CEO: ‘Cleanliness Will Be Looked At In An Entirely Different Lens’

Retail TouchPoints

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Rob Almond: The two basic elements are creating consumer confidence that the stores are safe, and addressing employees’ need to feel safe.

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Loyalty Is The Key To Survival For Retail

Retail TouchPoints

Greg Matson : A similarity we found was that the best loyalty programs weren’t about accumulating points, but instead leveraging the key strength of what the business and brands do best for its consumers. Instead, this is more of a moment of focus on the consumer base that already exists.