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‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop

Retail TouchPoints

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Is it Great Service or Great Financing Options?

Finance 279
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Embedded Finance: Making Payments Possible in New Frontiers

Retail TouchPoints

In fact, embedded finance will be a $777 billion opportunity by 2029. In doing so, businesses as diverse as consumer goods suppliers, transport operators, healthcare providers and entertainment companies can layer payment services into their processes, attract new customers with seamless payment journeys and generate additional revenues.

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Amazon, Target, Walmart Incentivize Early Holiday Shopping

Retail TouchPoints

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. Beginning Oct.

Shopping 320
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How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Retail TouchPoints

Over the years the retailer has carved a unique space in the Hispanic market thanks to its unique approach to financing, in-store services and merchandising. The core business was always built [around] providing dignified credit, because consumers couldn’t buy items outright with cash. population.

Jewelry 240
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Accenture: Rise of the ‘Resilient Consumer’ Requires More Nuanced Retail Strategies

Retail TouchPoints

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 228
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Klarna Rolls Out Suite of New Shopping Tools, From ChatGPT to Resale

Retail TouchPoints

Klarna is introducing a portfolio of social media-esque capabilities on its platform, including a personalized shopping feed and smart shopping features. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

Shopping 285
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Solving the Shopping Mall ‘Identity Crisis’ with Community Data and Careful Curation

Retail TouchPoints

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. However, that doesn’t mean consumers don’t want to go to malls. Looking at communities and environments through this anthropological lens can help ensure that spaces align with consumer needs and expectations.

Shopping 261