Inside Retail
APRIL 26, 2024
He has witnessed and helped shape the evolution of the industry around the rise of fast shipping, exceptional customer service, and the growing focus on sustainability. John Winning has been a leading player in Australia’s e-commerce industry for nearly 20 years.
Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Collect and Leverage First-Party Data .
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Retail TouchPoints
DECEMBER 20, 2023
Guest: Jenny Fleiss, Senior Advisor, Volition Capital About the Episode: It seems like we couldn’t go a day in the media without seeing a think piece (or hit piece) focused on direct-to-consumer (DTC) brands. To fully understand the dynamics shaping the future of DTC, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital.
Theatro
MAY 4, 2020
Enabling New Customer Engagement Norms and Models. Instill Consumer Confidence with Clear Signals like Visible Social Distancing, Sanitation Measures, and Employee Protections. In uncertain times, consumers read into everything. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs.
Indigo 9 Digital
MAY 2, 2022
With the growth of DIY videos on YouTube there is a clear demand by the market for consumers to become experts by learning from other experts like you. Fast shipping. The Ritz Carlton believes the key to customer engagement is employee engagement. You don’t need to be a large retailer to offer classes.
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