Remove Consumer Remove Customer Retention Remove Shipping Remove Supply Chain Management
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The four trends defining online retail in 2024

Inside Retail

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024.

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Survival guide: The keys to resilience and success in tough times

Inside Retail

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. Unstable political environments in Europe and the Middle East can disrupt supply chains.

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Harris Poll Survey: How Supply Chain Operations Impact Customer Satisfaction During Coronavirus and Beyond

Retail TouchPoints

The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. That’s why sound transportation management is critical.

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Stores are back, but will the inventory be there?

Inside Retail

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. This could even extend to identifying online stock and shipping it directly to the customer’s home.