Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

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Retail TouchPoints

APRIL 24, 2024

Driven by deep consumer insights, we’ve transformed Foot Locker’s in-store shopping journey with a reinvented retail concept tailored to meet our customers’ dynamic preferences,” said Frank Bracken, EVP and Chief Commercial Officer at Foot Locker in a statement provided to Retail TouchPoints.

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Retail Focus

MAY 9, 2023

Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. Retail design, physically, can directly impact customer emotions and behaviors. The role of retail environments in an experience economy.

Customer Experience 173

Customer Experience Visual Merchandising Shopping Accessories 173

Retail Focus

MAY 30, 2023

A ‘ brand community ’ refers to a group of consumers who share a common interest or passion for a particular brand. More recently, retailers are embracing local retailing to connect with communities, support local economies, and meet the changing preferences of consumers. Physical retail can encourage developing retail communities.

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Visual Merchandising Promotions Beauty and Health Store Layout 130

Retail Minded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

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Payment Services Visual Merchandising Store Layout Promotions 59

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. While AR has a number of valuable consumer-facing applications, in our current day and age retailers need to focus on tools for improving business operations.

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Visual Merchandising Customer Experience Location Management 312

Retail Focus

JANUARY 12, 2023

They gradually invested in complementary services, experiences, and events. A comprehensive brand experience is promoted from the outside and into the physical space as well as other brand touchpoints. This can help to build customer loyalty and satisfaction. Why is it important to create visually appealing stores?

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Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints.

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Retail TouchPoints

OCTOBER 5, 2022

Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys. The cornerstone of every pop-up design strategy must be focused on the target customer.

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VMS

NOVEMBER 23, 2022

He brings together his background as an architect, artist, educator, author, podcast host and builder to the making of meaningful and empathically-focused, community-centric customer connections at brand experience places around the globe. David is a former VP – Global Design Strategies at Marriott International. in Singapore.

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Visual Merchandising Fashion Customer Experience Marketing 83

VMS

JULY 29, 2021

, the leading association for retail experience developers, with the creation and delivery of improved member benefits, event production, marketing, promotions and administrative support. members are leading industry suppliers who create, ideate and design new consumer retail experiences.

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Retail Minded

OCTOBER 1, 2023

Here are a few tips to help you delve into the psychographic nuances that shape consumer choices. Identify precise customer segments to craft hyper-personalized experiences that cater to the unique needs of each group. Collaborations through cross-promotions, joint events, or shared loyalty programs expand collective influence.

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VMS

NOVEMBER 9, 2022

As a lifelong observer of the world around him, Gabriele is driven by the comprehensive nature of design and a desire to ignite meaningful interaction between product and consumer. These diverse resident experiences enable him to bring a global perspective to design like no other. Gabriele Chiave knows no boundaries. in Singapore.

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Visual Merchandising Fashion Customer Experience Promotions 52

Wiser

DECEMBER 1, 2020

This gave consumers more choices, but it also dramatically increased the complexity of category management for retailers, who had to figure out how to best manage these growing categories. By monitoring prices at scale, you’ll know what customers are willing to pay, when prices are changing across the market, and more.

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Promotions Visual Merchandising Marketing Management 78

V Count

FEBRUARY 26, 2024

If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience. Happy customers tend to return and eventually become loyal shoppers, and they also recommend you to friends and close ones.

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Visual Merchandising Target Market Management Promotions 52

V Count

FEBRUARY 26, 2024

If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience. Happy customers tend to return and eventually become loyal shoppers, and they also recommend you to friends and close ones.

Visual Merchandising 52

Visual Merchandising Target Market Management Promotions 52

Independent Retailer

MAY 5, 2022

While there is no doubting the dramatic push toward ecommerce during the pandemic, that is not to say brick-and-mortar has become anywhere close to obsolete as consumers navigate the return to their ‘new normal.’ The specific layout of each store should depend on the size of the space and the goal of the customer experience.

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Retail Adventures

JUNE 6, 2021

We discussed the customer experience in the post-COVID era. Day by day, we stalk and study that most elusive of mammals: today's consumer. Here we share our expert opinion on the vital components of customer experience, retail trends, and crucial transformations happening in the industry. Let's dive in!

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VMS

AUGUST 6, 2021

All of this means that Amazon has placed itself at the center of retail innovation, and it has the observations that will drive the way we design and think about the customer journey for a long time. So who’s using cloud technology to change the customer experience now? Real-time, personalized product recommendations on StockX?

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VMS

JUNE 23, 2021

In other words, we’ll be examining technologies that enhance the customer experience and offering insights to the retailer on how the physical store is shopped. The post Tech by Design: Bringing Us Back to the Future appeared first on Visual Merchandising and Store Design. I prefer the term “unified commerce.”

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Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

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Shopping Checkout Visual Merchandising Consumer 296

365 Retail

JULY 13, 2021

This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking. Fashion brand Kooples for instance has improved visual merchandising and promotions compliance from 33 to by 90%. Worse, they expect even better service than ever.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

VMS

DECEMBER 23, 2021

(PRESS RELEASE) In the wake of the pandemic, consumer shopping behaviors have shifted. The latest example is the new Citizen Watch shop in a major Herald Square department store in New York City, which recently installed one of the world’s first consumer-facing augmented reality product display cases. The Challenge. The Result.

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Department Stores Visual Merchandising Location Shopping 52

Retail TouchPoints

SEPTEMBER 28, 2021

The store environment must therefore be flexible, enabling the fast turnover of merchandise. Visual merchandising is critical to a store’s success as well. The architect’s long-term design should enable and empower the visual merchandiser’s short-term promotions. Retail as a Hub for Engagement.

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VMS

DECEMBER 1, 2022

These innovations were the sparks that led to the inception of the visual merchandising and store design industries. And while these megastores were in their seminal stages, nobody quite knew what to do with them and the unending mountain of merchandise sitting under their roofs. As such, visual merchandising was born.

Merchant Services 104

Merchant Services Visual Merchandising Advertising Fashion 104

Wiser

JANUARY 22, 2020

At a broad level, category management is simple: to improve the customer experience, drive efficiencies for businesses, and deliver quality products and services that generate profits. Category management can also be used to improve the customer experience. Understanding the market and consumer behavior.

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Management Visual Merchandising Promotions Inventory Management 125

Retail TouchPoints

AUGUST 6, 2020

Mobile apps with indoor AR navigation can help assist by guiding customers to products and hand washing stations, providing critical information in real time as consumers navigate the store, and all while minimizing the need to interact with others. AR visual merchandising automates manual store planning processes.

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Visual Merchandising Promotions Location Consumer 178

VMS

DECEMBER 6, 2022

As a professor Claremont Graduate University, frequent TED speaker, and founder of Immersion Neuroscience, he has an angle on immersion, what makes great customer experiences and how to foster brand loyalty. Paul Zak is in the top 0.3% David is a former VP – Global Design Strategies at Marriott International. in Singapore.

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