Retail TouchPoints

FEBRUARY 20, 2024

Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. When a customer registers for the “Sign in with Klarna” service, they choose what data they want to share and also can sign up for any membership or bonus programs offered by the retailer.

Merchant Services 234

Merchant Services Payment Services Consumer ATS 234

Retail TouchPoints

NOVEMBER 8, 2023

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000 eligible products. To publicize the new option, the delivery service has added “HSA/FSA Eligible” labels under individual products on select merchants’ store pages. Additionally, through Nov.

Merchant Services 162

Merchant Services Payment Services Accounting Consumer 162

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Merchant Services 304

Merchant Services Payment Services Checkout Finance 304

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

Merchant Services 228

Merchant Services Payment Services Consumer Customer Experience 228

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 266

Merchant Services Payment Services Customer Experience Consumer 266

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Merchants on Shopify POS can now design the in-store experiences that reflect their brand best without having to sacrifice reliability.”

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Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 332

Payment Services Merchant Services Customer Experience Consumer 332

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. The Square Go app, available for free for both consumers and businesses, is currently available in the U.S. for iOS devices.

Merchant Services 203

Merchant Services Payment Services Customer Experience Consumer 203

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

Merchant Services 347

Merchant Services Payment Services Checkout Consumer 347

Inside Retail

APRIL 4, 2024

According to Aussie-born global fintech Airwallex – which last month launched its State of Cross-border eCommerce: Key Trends of 2024 Report – a whopping 54 per cent of global consumers are expected to increase their international online spending over the next six to 12 months. trillion by 2030.

Merchant Services 130

Merchant Services Payment Services Social Commerce Checkout 130

A1 Retail

AUGUST 26, 2021

To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. This is due to a shift in consumer behaviour resulting from local lockdowns and social distancing guidelines, which drove customers to explore online shopping channels.

Merchant Services 98

Merchant Services Payment Services Consumer Returns 98

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5 billion more than last year, according to data from Adobe Analytics.

Merchant Services 236

Merchant Services Payment Services Consumer Point of Sale 236

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 238

Merchant Services Payment Services Point of Sale Checkout 238

Retail TouchPoints

OCTOBER 21, 2021

The payments provider has worked to stay at the cutting edge of relevant trends, including the buy now, pay later (BNPL) services that are currently experiencing massive growth and are expected to surge during the holidays. The payments platform acquired deal-finding platform Honey Science Corp. for $4 billion in November 2019.

Merchant Services 244

Merchant Services Payment Services Social Commerce Consumer 244

Retail TouchPoints

APRIL 5, 2023

So far, this payment method has made it easy for millions to purchase nice-to-have items such as the latest iPhone, trendy sofas, designer handbags and stylish clothes without paying in full upfront. However, hidden fees and late payment penalties can seriously damage consumers’ financial well-being as they can easily rack up massive debt.

Merchant Services 244

Merchant Services Payment Services Finance Consumer 244

Retail TouchPoints

JULY 28, 2021

Digitization has afforded retailers access to new markets and more consumers. On the other side of the purchase, consumers now have access to brands across the globe — and the appetite to try new things through online experiences. The savvier the customer, the more agile merchants need to be to remain relevant.

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Checkout 177

Checkout Merchant Services Payment Services Customer Experience 177

A1 Retail

JUNE 29, 2021

By David Jeffrey, Director of Product, Barclaycard Payments. The latest data from Barclaycard Payments shows that 50 percent of our transactions now come through ecommerce, up from 40 percent pre-pandemic. The remarkable rise of digital wallets and payment services. per cent to six per cent – between 2019 and 2020.

Merchant Services 52

Merchant Services Payment Services Customer Experience Supermarket 52

Mass Relators

MARCH 28, 2024

The report, based on a commissioned survey conducted by Forrester Consulting, shows that merchants in the U.S. As digital services become more prevalent in North America and daily life becomes increasingly digitized, cybercriminals find more opportunities to exploit both consumers and businesses. for every $1 of fraud.

Merchant Services 52

Merchant Services Payment Services Accounting Customer Experience 52

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Retailers including GlassesUSA.com have used the Dynamic Yield platform to enhance product discovery processes with dynamic recommendations.

Merchant Services 232

Merchant Services Payment Services Consumer Marketing 232

Retail TouchPoints

JANUARY 21, 2022

For the last 25 years, online marketplaces such as Etsy, Mercado Libre and Rakuten have been the go-to sources for consumers buying physical goods from creators. So how do online marketplaces begin fortifying their capabilities around foreign exchange, fraud and payments to cater to their clients’ evolving needs?

Merchant Services 230

Merchant Services Payment Services Consumer Management 230

365 Retail

MAY 16, 2023

Clearpay, a leader in Buy Now, Pay Later (BNPL), has announced partnerships with household and garden retailer wilko, parenting favourite Online4Baby and one of Europe’s fastest growing ecommerce businesses OnBuy – allowing these retailers to offer online customers more flexible payment options.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

Inside Retail

SEPTEMBER 1, 2021

According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” Temu also operates as a manufacturer-to-consumer marketplace and offers a wide range of merchandise, from homewares to apparel.

Merchant Services 204

Merchant Services Drop-Shipping Shipping Payment Services 204

Retail TouchPoints

MAY 8, 2023

So the questions retailers should be asking themselves are: How loyal are your customers? And how are you giving them a value-added product or service for being loyal to you? That [retailer-loyal customer] interchange has never been stronger. What are you doing to nurture them?

Merchant Services 224

Merchant Services Payment Services Consumer Outdoor 224

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping 302

Shipping Merchant Services Payment Services Consumer 302

Retail TouchPoints

SEPTEMBER 6, 2022

They want shopping to be fast and fun — less of a process. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.

Merchant Services 249

Merchant Services Payment Services Finance Shopping 249

A1 Retail

DECEMBER 2, 2022

Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments talks to A1 Retail about Strong Customer Authentication (SCA) and how merchants can prepare this festive shopping season. 2022 saw the biggest change to payments in 16 years, since chip-and-pin was introduced.

Merchant Services 52

Merchant Services Payment Services Shopping Checkout 52

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 242

Merchant Services Payment Services Promotions Location 242

Retail Bound

APRIL 13, 2024

From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. When a customer places an order, the retailer forwards it to a third-party supplier, who then ships the product directly to the customer.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. It’s about switching the focus to online trust. Trust is a Two-way Street.

Merchant Services 231

Merchant Services Payment Services Accounting Customer Experience 231

Inside Retail

OCTOBER 19, 2021

Fear of the unknown customer can backfire. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history. A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

Shipping 228

Shipping Merchant Services Payment Services Point of Sale 228

Inside Retail

NOVEMBER 28, 2022

Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. While social commerce can provide greater reach and deeper engagement with customers, it also presents issues around supply-chain management. Higher customer expectations .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JANUARY 3, 2023

As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. This was especially evident on Black Friday, when many merchants offered steep markdowns to compete. Invisible protection for optimal customer experience.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Consumers in every age bracket are in fraudsters’ sights. Consumers in every age bracket are in fraudsters’ sights. This approach can reduce fraud losses and improve the shopping experience for good customers.

Merchant Services 264

Merchant Services Accounting Payment Services Returns 264