Remove Consumer Remove Customer Experience Remove Kiosk Remove Store Layout
article thumbnail

How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

Hydra Health uses (and will continue to use) data to inform which models work and where there is future opportunity for experience innovation. To keep a close eye on this, the company has implemented various channels for its diverse consumer base to share thoughts, opinions and general feedback. “We

article thumbnail

The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

Shopping 247
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Secret to Safe, Profitable Pandemic-Era Retail? Look to Video Analytics

Retail TouchPoints

One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. Owners must ensure that their stores are safe for both employees and customers and comply with pandemic-era mandates. So what does the future hold? Face Mask Detection.

article thumbnail

Expert Tips for Enhancing Your Retail Store Installation and Design

CJ Retail Solutions

Importance of retail store installation and design 1.2 Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Maximising layout for optimal traffic flow 3.2 Utilising interactive displays for customer engagement 6.3

article thumbnail

The Impact of AI Technologies on Retail: Examining Benefits and Transformations in Shopping

V Count

Then, we’ll talk about how all types of retail businesses can use AI, from improving inventory management to customizing customer experience. This will provide a comprehensive guide for those in the retail industry who are contemplating the use of AI to enhance their business processes and customer experiences.

article thumbnail

The Future Of Retail Real Estate: Adapting To E-Commerce Trends

Retail Minded

Navigating the Changing Landscape of Retail Real Estate in the E-Commerce Era The retail industry has seen a dramatic shift in recent years, as the rise of e-commerce has disrupted traditional brick-and-mortar stores. In addition, retailers and property owners are exploring new ways to optimize the customer experience in-store and online.

article thumbnail

10 Unique Ways To Make Your Local Retail Shop Stand Out

Retail Minded

Offer Interactive Shopping Experiences The ability to offer interactive shopping experiences can help you stand out from the competition. For example, consider adding digital touchscreens and self-guided kiosks to your shop or create a virtual tour and guided learning lab.