Retail TouchPoints

OCTOBER 5, 2023

Today, thanks to the creativity of chains like Target, Costco, Publix, Whole Foods, Wegmans, Trader Joe’s and Walmart, consumers no longer see private-label products as inferior copycats. But other grocers and retailers are not Target. They come to the table with different stores, brand identities and customers.

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Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Retail TouchPoints

JUNE 3, 2022

Albertsons has introduced consumer-generated ratings and review functionality on 11 of its banners’ sites, including Safeway , Vons , Jewel-Osco and Shaw’s. Customer-generated ratings and reviews empower purchase decisions,” said Jill Pavlovich, SVP of Digital Customer Experience at Albertsons Cos. in a statement.

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Retail TouchPoints

MAY 3, 2024

The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences.

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Retail TouchPoints

MAY 5, 2023

The Sprouts website and app are also powered by Instacart Platform , which is Instacart’s technology suite for grocers. The addition of Carrot Ads to its suite of Instacart-powered solutions will now enable Sprouts to offer brands access to its consumers via advertising on its website.

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Retail TouchPoints

FEBRUARY 13, 2024

We believe the way to be America’s best grocer is to provide great value by consistently lowering prices and offering more choices,” said Rodney McMullen, Chairman and CEO of Kroger in a statement. In January 2024 the companies delayed the merger timeline to August 2024. “We

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Retail Focus

AUGUST 22, 2023

Paul Boyle, CEO of Retail Insight, commented: “Regardless of the causes – of which there are many and, rather unjustly, a great number of which remain outside of a retailer’s direct control – poor product availability doesn’t just impact customer experience at the shelf edge.

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Retail TouchPoints

MARCH 6, 2023

Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative. Full of immersive experiences and innovative touches, we’re inviting consumers to have fun, experiment and co-create with Claire’s.”

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Wiser

MAY 14, 2018

The world of brick and mortar retail still accounts for the vast majority of consumer spending, and there are some segments of the retail industry that are not only going strong, but are here to stay. . Is That an Experience Next to the Avocados? Is That an Experience Next to the Avocados? . Grocery is one of those segments.

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Mass Relators

JANUARY 31, 2022

The challenges for most other retailers are significant, but a number of midsize grocers gained momentum by understanding their customers better and differentiating their offering accordingly. Second quartile grocers have opportunities to also rise rapidly in the rankings by reinventing their relationships with their customers.

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Retail TouchPoints

JULY 5, 2022

At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered. But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable.

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Retail TouchPoints

NOVEMBER 30, 2022

Since the merger was first announced in October it has faced steady pushback from consumer groups and legal entities, with opponents claiming that combining the two largest supermarket chains in the U.S. would be detrimental to both consumers and the companies’ employees. supermarkets that compete directly with each other.

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Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Medallion Retail

FEBRUARY 22, 2021

The post March Madness Shopping: Bringing Fun and Exploration to the Customer Experience appeared first on Medallion Retail. As we come up on the NCAA’s March Madness schedule, we should take a minute to remember how the college basketball tourneys played out in March 2020.

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Retail TouchPoints

OCTOBER 16, 2023

Despite a positive job market and a stabilized economic environment, most consumers ( 96% ) are looking to save money in the short term, according to a recent study from PwC. Now, it’s all about how you reach consumers through tailored promotions.” But you can’t do personalization for everyday products.

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Mass Relators

NOVEMBER 15, 2021

The pandemic accelerated this gradual change: Online retailers captured market share from established brick-and-mortar players who had to quickly adapt to new in-store consumer purchase behavior and patterns. Panic buying challenged supply chains of both kinds of retailers, leading to widespread stock-outs and customer frustration.

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Retail TouchPoints

DECEMBER 14, 2022

.” Customer orders placed on DoorDash will be prepared and packed by in-store sushi chefs and floral associates at Kroger’s family of stores, with delivery facilitated by DoorDash Dashers directly to the customer’s doorstep.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors.

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Retail TouchPoints

AUGUST 6, 2020

So, from our perspective, there was an opportunity to serve both consumers and merchants toward the goal of making sure that we can get the best of a city to the customers that live there.”.

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Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

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Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies.

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Retail TouchPoints

NOVEMBER 3, 2023

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. For years, grocers have been in the spotlight for their food waste and plastic bags. For years, grocers have been in the spotlight for their food waste and plastic bags. Now it’s retailers’ turn to act.

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Retail TouchPoints

MAY 16, 2022

This time the focus will be squarely on food products, extending the company’s inventory within specialty categories and niche offerings that don’t necessarily have the consumer base to justify being carried in stores, according to Krdzalic. You have to think like a consumer. The value of a marketplace is in the curation.”.

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Mass Relators

FEBRUARY 26, 2024

The companies said they would fight the move in court, and also argued that consumers would benefit from the merger if it were to go ahead. In a statement issued on February 14, the same day the Colorado attorney general’s lawsuit was filed, Kroger pointed to a track record of lowering prices for consumers after previous merger deals.

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Retail TouchPoints

SEPTEMBER 28, 2022

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new, elongated holiday shopping season, brands need to perfectly balance satisfying customer needs and maintaining margins. RTP: How loyal will consumers remain as prices continue to rise?

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Retail TouchPoints

JUNE 29, 2020

and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations. The retailer has tapped Local Express , an e-Commerce platform for independent grocers, as its white-label technology provider.

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Retail Gazette

SEPTEMBER 5, 2023

Indeed, lots of brands are choosing this solution, with research from IAB and Europe and Microsoft last year finding that 92% of advertisers and 74% of agencies are currently partnering with retailers to reach consumers. Explaining why this is useful, he says: “Consumers have a life outside of the retailer’s assets.

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Star Miconics

MARCH 8, 2024

The grocery industry is undergoing rapid transformation, fueled by digital innovation and evolving consumer expectations. For grocery retailers and technology solutions providers, staying ahead in this dynamic landscape requires a deep understanding of the intersection between technology and customer service. Want more industry news?

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Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. The retail giant also will continue scaling up Walmart GoLocal , which provides delivery services to small and mid-sized grocers. “As The retailer reported 5.6%

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Mass Relators

JUNE 1, 2022

CHICAGO — Consumer- generated product ratings and reviews, enabled by PowerReviews, are now live on Albertsons Cos.’ sites to ensure a consistent shopper experience. Customer-generated ratings and reviews empower purchase decisions. retail websites, including Safeway, Vons, Jewel-Osco and Shaw’s. Albertsons Cos.

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Inside Retail

FEBRUARY 12, 2024

From there, attendees visited one of New York’s most unique grocery shops, Pop Up Grocer , a unique mix between a bodega and a Pinterest board. Led by the brand’s ‘showroom editors’, the term it uses for its sales associates, attendees were given detailed explanations of the brand’s products, from Boy Brow to Cloud Paint.

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Retail TouchPoints

APRIL 26, 2022

The boom has led to the launch of multiple competing services, from major grocers like Kroger to established delivery companies like DoorDash to online pure plays like Gopuff. In particular, how does dropping the delivery window from hours to minutes help meet the modern customer’s needs?

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Retail TouchPoints

NOVEMBER 1, 2023

So we’ve built this world of expectation for consumers where they’re like, “Oh, everything that I see through this medium is all about me.” RTP: I wanted to ask you about this McKinsey idea of the “zero customer,” which is basically that there’s zero loyalty and there’s almost nothing that brands can do to change that.

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A1 Retail

AUGUST 24, 2021

Beyond it being our fundamental responsibility as global citizens, sustainability is something consumers are increasingly looking for. Now more than ever before, forecast planning is proving challenging for many retailers, who have seen consumer behaviour fluctuate widely because of external forces. Looking beyond the horizon with AI.

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Retail TouchPoints

MAY 11, 2022

Growth in the direct-to-consumer space is no longer limited to remaining ahead of trends in a brand’s core category. Consumer Trust Translates Into Successful Category Transition. million teeth straightening clients, to turn them into customers of its CPG products seeking to preserve the beauty of their newly corrected smiles. “We

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365 Retail

MARCH 6, 2024

Beloved for its ‘midl’ aisle, ironically cool own-brand socks and sliders, and top-notch in-store bakery, Lidl is now officially the UK’s best supermarket after taking the top gong at a glittering awards ceremony in London last night – the first time it has beaten fellow German grocer Aldi.

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Retail TouchPoints

MARCH 3, 2022

The last mile has become a more crucial part of the entire customer experience, particularly the delivery portion. With each tightening of the delivery window, consumer expectations rose accordingly — not just for Prime members but for a wide swath of ecommerce shoppers.

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