10 2020 Comparison Shopping Customer Experience Shopping 
Retail TouchPoints
AUGUST 24, 2020
One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. in the first quarter of 2020. Even more telling, Amazon Prime grew by 10% in Q1, which is considered a primary indicator of the company’s long term success.
Mass Relators
OCTOBER 25, 2023
Eight in 10 retailers agree minimizing fraud/shrink is a significant challenge (82%), and the ability to forecast demand is important to their organization (86%). While omnichannel shopping causes challenges for retailers, most shoppers prefer options. The increase of returns has impacted retailers globally, growing to $1.8T
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Retail TouchPoints
MAY 5, 2021
The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. were down 6% YoY in 2020, according to TrueCar , online used car sellers like Vroom and Carvana achieved record years. The numbers speak for themselves: Online sales of alcohol in the U.S.
Retail TouchPoints
JUNE 28, 2022
The global financial shocks that started in 2020 have accelerated in 2022, with causes ranging from Russia’s invasion of Ukraine to recurring COVID-19 outbreaks and ongoing supply chain challenges. Shoppers want to feel seen and have their financial challenges recognized, and that’s only possible with careful analysis of customer data.
Retalon
AUGUST 20, 2019
This has spurred a lasting debate about whether or not brick-and-mortar stores will remain relevant as more and more consumers subscribe to the convenience of shopping online. This is because today’s competitive advantage in retailing can often come down to the customer experience. Still, real-world retail operations persist.
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