Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 261

Clienteling Consumer Accounting Boutique 261

Retail Focus

NOVEMBER 22, 2023

Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success.

Jewelry 162

Jewelry Shopping Clienteling Boutique 162

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. For example, the team recently began customizing site merchandising based on top searches versus top page visits.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

A1 Retail

MAY 19, 2022

New research from Scandit , a specialist in smart data capture, reveals insights into the changing omnichannel expectations of today’s fashion consumer and how retailers can respond to keep the physical store alive. Serving the needs of omnichannel shopping.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Luxury brands, ever attuned to their discerning clientele, have embraced hyperphysicality with open arms. 58% are influenced by excellent past customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill. Howard: We try to be channel-agnostic.

Clienteling 238

Clienteling Apparel Customer Experience Shopping 238

Inside Retail

MARCH 6, 2023

We did a brand equity survey to really understand our consumer, and what we saw is that brand awareness as well as trust are high up there. Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Storis

JANUARY 22, 2024

These frontrunners align with the need for compelling campaigns to entice customers. The State of the Home Furnishings Industry With abundant opportunity, let’s explore how market and consumer behavior position retailers for success. economy is driven by consumer spending and a thriving job market.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Independent Retailer

MAY 5, 2022

While there is no doubting the dramatic push toward ecommerce during the pandemic, that is not to say brick-and-mortar has become anywhere close to obsolete as consumers navigate the return to their ‘new normal.’ The specific layout of each store should depend on the size of the space and the goal of the customer experience.

Boutique 52

Boutique Visual Merchandising Clienteling Promotions 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Retail TouchPoints

FEBRUARY 8, 2024

This pivot has largely been driven by a more cautious and price-aware consumer: 80% of consumers indicate that the economy has slightly or significantly changed their shopping habits and behaviors, according to CI&T research. That has ultimately had a trickle-down effect on the category.”

Thrift Store 282

Thrift Store Consumer Clienteling Fulfillment 282

365 Retail

NOVEMBER 13, 2023

Seasonal demand is the changes in consumer appetite that naturally occur at different times of the year, such as around Christmas or Black Friday. These fluctuations have their roots entwined with consumer preferences and behaviours stemming from cultural, economic, or climatic aspects. What Is Seasonal Demand?

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

V Count

MARCH 11, 2024

This industry is a highly competitive field where businesses are constantly required to adapt to changing consumer preferences and market trends. This advanced sensor, known for its remarkable accuracy of 99%, when paired with BoostBI, a visitor analytics application, provides invaluable insights about your clientele.

Promotions 52

Promotions Suggestive Selling Clienteling Customer Experience 52

V Count

MARCH 11, 2024

This industry is a highly competitive field where businesses are constantly required to adapt to changing consumer preferences and market trends. This advanced sensor, known for its remarkable accuracy of 99%, when paired with BoostBI, a visitor analytics application, provides invaluable insights about your clientele.

Promotions 52

Promotions Suggestive Selling Clienteling Customer Experience 52

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? This year the report was co-commissioned in partnership with a number of Mercaux’s fellow members of the MACH Alliance , a nonprofit dedicated to promoting open tech ecosystems, including Fluent Commerce , comme r cetools and Or i um. What will the Fed’s next move be?

Planning 256

Planning Payment Services Checkout Fulfillment 256