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Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

Retail TouchPoints

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Choice at the checkout – why it matters

Inside Retail

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. But as the market has evolved, so too has the technology. sqm footprint.

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Information Overload: Don’t Let Self-Checkouts Become a Chokepoint

Retail TouchPoints

For retailers, self-checkout is something of a double-edged sword. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier. Additionally, 85% of Gen Z consumers use self-checkout when available, driven largely by the convenience factor.

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Royal Farms Adds Self-Checkout at More Than 250 Stores

Retail TouchPoints

Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. Self-checkout has become an important option for today’s touch-conscious shoppers, and its adoption is only expected to increase. million units by 2025.

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Uber Eats Debuts Autonomous Food Deliveries in Phoenix Market

Retail TouchPoints

Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver. The companies are working with a select group of merchants that include local favorites like Princess Pita, Filiberto’s and BoSa Donuts.

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Kruidvat to Deploy Self-Checkout Option in 1,200 European Drugstores

Retail TouchPoints

Drugstore retailer Kruidvat plans to enhance its checkout experience in more than 1,200 stores in the Netherlands and Belgium by offering customers a self-service option. NCR helps us remain competitive and provide a safer checkout process for our customers and staff in the light of the current pandemic.”. “NCR

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Chartwells Debuts Checkout-Free C-Store at University of Houston

Retail TouchPoints

The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus. Earlier this year, Amazon announced it would sell its Just Walk Out technology to other retailers, and hospitality group OTG became the first to deploy it in select CIBO Express Gourmet Markets in airports.

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