Inside Retail
MARCH 19, 2024
Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”
Retail TouchPoints
AUGUST 28, 2023
To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.
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Retail TouchPoints
APRIL 12, 2023
still plan to cook more at home. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Plan and mitigate all scenarios. Transform shopping in-store. Hyper-personalization is also on the rise.
Hyken
JANUARY 28, 2024
I’ll sum it up this way: Don’t plan your customers’ journey without knowing the customers’ journey. The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations. My Comment: Perhaps you’ve experienced self-checkout at a grocery store or some other retailer.
365 Retail
MARCH 15, 2024
Hey, are you planning to open a new retail store in the market? Furthermore, we will discuss the colours and themes you can install for your store to make your brand identity more appealing. That way, different textures and patterns in the stores give customers a multisensory experience, enabling them to feel the store properly.
I Vend
JULY 8, 2022
There is less chance of error, it reduces customer queries and means they get ‘no surprises’ at the end of the checkout process. All of which makes for a more streamlined checkout and a happier customer. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.
V Count
FEBRUARY 2, 2024
Eliminating Abandonment By focusing on reducing your customers’ waiting time at checkout queues, you can significantly improve customer satisfaction. Lengthy checkout processes can often lead to frustration among customers, which in turn can lead to abandonment and loss of potential sales.
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