Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. The retailer has seen a more than 5% increase in shopping frequency among customers, with a 20% increase among its key segments.

Planning 210

Planning Merchant Services Inventory Management Consumer 210

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 147

Management Fulfillment Checkout Promotions 147

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping 299

Shipping Fulfillment Checkout Fashion 299

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We The equivalent in U.S. dollars is $2.58

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Even simple requests for feedback get you top-of-mind with that customer.”

Customer Experience 315

Customer Experience Returns Checkout Shopping 315

Retail Focus

MAY 1, 2024

“Our new store concept cements Foot Locker’s position as the leader in sneaker culture by offering an engaging, cutting-edge shopping experience for the sneaker passionate,” said Mary Dillon, Foot Locker, Inc. continues to progress against its Lace Up Plan, which was introduced in March 2023. President and Chief Executive Officer. “As

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

AUGUST 28, 2023

BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS. trillion total], encompassing demand that’s generated by the associate or an order fulfilled by them,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 214

Returns Fulfillment Shipping Checkout 214

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. Originally a multi-year plan, the project turned into a six-month sprint supported by Bold Commerce.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon said it plans to expand to additional retailers and cities around the country in the months ahead.

Merchant Services 243

Merchant Services Fulfillment Checkout Location 243

Inside Retail

MARCH 7, 2024

Expansion plans will be supported by the opening of a second boutique in Victoria and a third in New South Wales by the year’s end. Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh’s Revamped Store Design Doubles Down on Convenience Amazon Fresh also has unveiled a new store experience in its Schaumburg and Oak Lawn, Ill., The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers. What’s Next in Amazon’s Grocery Overhaul?

Checkout 180

Checkout Consumer Shopping Marketing 180

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 215

Checkout Shipping Customer Experience Point of Sale 215

365 Retail

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 105

Management Checkout Fulfillment Promotions 105

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Clienteling 157

Clienteling Inventory Management Checkout Fulfillment 157

Inside Retail

JUNE 2, 2021

Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site. Here are three key takeaways.

Department Stores 246

Department Stores Checkout Management Fulfillment 246

Retail TouchPoints

MARCH 5, 2024

The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May 18, 2024. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Checkout 179

Checkout Returns Shipping Promotions 179

I Vend

OCTOBER 10, 2023

Read more The next best thing, however, for planning business growth, is research-based predictions, and last month, Retail Info Systems (RIS) brought retailers just that, in the form of their fourth annual guide to the peak selling season. * Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JULY 31, 2020

In an exclusive interview with Retail TouchPoints , Roehm explained how the 850+ -store party supply chain “jumpstarted plans that were already in the business roadmap,” but were not scheduled to kick off for at least a year or two. Curbside’s national rollout is planned for mid-August, with same-day delivery scheduled for two weeks later.

Marketing 244

Marketing Fulfillment Planning Checkout 244

365 Retail

APRIL 30, 2024

emphasized the impact of the new store concept: “Our new store concept cements Foot Locker’s position as the leader in sneaker culture by offering an engaging, cutting-edge shopping experience for the sneaker passionate. Mary Dillon, President and Chief Executive Officer of Foot Locker, Inc. As Foot Locker, Inc.

Checkout 68

Checkout Accessories Fulfillment Planning 68

Retail TouchPoints

JULY 10, 2020

Thus, having a plan in place now can help save merchants from significant fines and regulatory issues down the road. According to Deloitte , the current shopper values great deals, availability of products, ease of checkout, personalized experiences, online support and alignment with a brand’s values. Currently, just 8% of U.S.

Merchant Services 152

Merchant Services Customer Experience Checkout Fulfillment 152

Mass Relators

OCTOBER 25, 2023

Many retailers expect to deploy loss prevention analytics (49%) and demand planning and forecasting (54%) by 2026. While omnichannel shopping causes challenges for retailers, most shoppers prefer options. The Zebra study indicates 36% of retailers believe better analytics on shrink could help drive profitability.

Checkout 52

Checkout Payment Services Shrinkage Returns 52

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. A fundamental rethink Fulfilment was challenging for many in 2022. Here are some of the highlights.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The introduction of flat-rate shipping in the first half of this year was a major push by Wish to reduce customer friction.

Merchant Services 205

Merchant Services Drop-Shipping Shipping Payment Services 205

Retail TouchPoints

JULY 11, 2023

Importantly, sellers must use FBA, Fulfilled by Amazon, to participate.) Last year, The Woobles didn’t participate in Prime Day; this year they have a big promotion planned — but only on their DTC site, not Amazon. To access the deal, shoppers must be Prime members and use the Buy with Prime option at checkout.

Payment Services 150

Payment Services Shipping Checkout Fulfillment 150

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Shoppers are returning to stores, again. The bad news?

Checkout 296

Checkout Location Shopping Consumer 296

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

Payment Services 190

Payment Services Checkout Shipping Fulfillment 190

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

MAY 12, 2021

When the pandemic took hold, Seattle-area Town & Country Markets (T&C) went to work ensuring their customers still felt safe and well-cared-for. As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. Planning for Improvement.

Shopping 213

Shopping Checkout Location Planning 213

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. Create several customer journeys.

Planning 274

Planning Checkout Shopping Consumer 274

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. customer experience). And that’s just step one; not just saying it but also living it.

Loss Prevention 270

Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail TouchPoints

APRIL 18, 2023

Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I All in all, most of the promises made by Agha about the shopper experience were met, which is good news for Agha, because he has his sights set well beyond just beauty.

Marketing 257

Marketing Payment Services Beauty and Health Fulfillment 257

Storis

JANUARY 22, 2024

More than 50% of those surveyed plan or use Generative AI for designing digital ads, writing content, and personalizing marketing. These frontrunners align with the need for compelling campaigns to entice customers. How is your business currently leveraging or planning to leverage AI? Take Amazon and Shopify.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

JANUARY 24, 2022

They are particularly important along the supply chain, where 73% of retailers either plan to invest in real-time traceability in 2022, or rest confident that their operations are fully up-to-date. It has to be very easy to get through the checkout process. We’re not looking to surveil anybody,” said Sides. said Sides.

Checkout 246

Checkout Customer Experience Fulfillment Shopping 246