Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 246

Checkout Shipping Fulfillment Customer Experience 246

Retail Bound

JANUARY 12, 2023

Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. In this blog post, we discuss 5 trends in eCommerce consumer behaviors that online retailers and eCommerce fulfillment services should be aware of this year.

Shipping 52

Shipping Payment Services Consumer Shopping 52

Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Whether it’s eating better, working out more, cleaning out their makeup bags or refreshing their home décor, consumers are motivated to reset.

Marketing 252

Marketing Shopping Fashion Checkout 252

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Getting your buyers through the checkout page is only half the battle. Frustrated customers won’t consider shopping with you again. Having the best product or lowest shipping fee will no longer guarantee you a sale. So what exactly contributes to a positive delivery experience?

Shipping 277

Shipping Merchant Services Fulfillment Checkout 277

Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores. However, post-pandemic physical shopping is a different beast to the olden days. However, post-pandemic physical shopping is a different beast to the olden days.

Returns 246

Returns Shopping Consumer Point of Sale 246

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

MAY 1, 2022

After two years of quarantining, it’s no wonder consumers are now expert digital shoppers. In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. Consumers still go through stages of awareness, consideration and purchase – they just take matters into their own hands along the way.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 259

Discount Store Shopping ATS Payment Services 259

Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. However, e-commerce consumers’ expectations are too often left in limbo as they wait for their grand unboxing. Soon, it’ll be hard to imagine deliveries without it.

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Klarna’s new intelligent search tool compares thousands of websites to help consumers find the best price for any product and lists the results in an “orderly overview.”

Merchant Services 266

Merchant Services Shopping Drop-Shipping Checkout 266

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Provide seamless checkout options with digital rewards and payment options.

Location 239

Location Payment Services Checkout Customer Experience 239

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Surprisingly, over a third of global shoppers planned to start their shopping before the official Black Friday kickoff, according to ShipStation’s Peak Season survey.

Shipping 130

Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 billion consumers worldwide. growth rate lags the projected global growth rate of 4% , which Salesforce forecasts will generate $1.19

Returns 214

Returns Fulfillment Shipping Checkout 214

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. Tip 2: Simplify the cart and checkout process.

Checkout 215

Checkout Shipping Customer Experience Point of Sale 215

Inside Retail

MAY 16, 2023

Research has found that nearly a third of Australian consumers have had a parcel stolen, lost or damaged in a 12-month period – including instances of doorstep parcel theft. Research by Australian fintech company Ship-Safely found that about 82 per cent of Australians made an online purchase last year spending up to $63.8

Shipping 130

Shipping Merchant Services Checkout Consumer 130

Independent Retailer

NOVEMBER 14, 2022

“After more than two years of heavy online shopping, consumers are ready to get back to the sport of shopping.” ” 44 percent of customers plan to shop at mass merchants this year, compared to 42 percent in 2021. Getting Back Into the Sport of Shopping. by The NPD Group.

Planning 81

Planning Consumer Shopping Checkout 81

Retail Minded

MARCH 30, 2023

In the competitive environment of e-commerce, most consumers expect businesses to offer them fast and easy checkout. However, a recent study reveals that the global online shopping abandonment rate is 69.8%. You may offer free shipping to entice potential customers into purchasing.

Checkout 52

Checkout Payment Services Accounting Shipping 52

Inside Retail

MAY 25, 2022

The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. What are consumers saying about their cart experiences? Make sure there are no surprises with your shipping costs. A growing security concern. What else to look out for in 2022.

Payment Services 147

Payment Services Checkout Shipping Returns 147

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

Payment Services 264

Payment Services Checkout Drop-Shipping Customer Retention 264

Retail TouchPoints

JANUARY 23, 2023

The novelty ice cream is served in nearly every major theme park across the country and in more than two-thirds of all baseball stadiums, not to mention at other local attractions, convenience stores and shopping malls. If there’s only one available shipping method on that day, that will be the one the system chooses.

Shipping 147

Shipping Checkout Wholesale Management 147

Inside Retail

MARCH 5, 2024

Ikea have established themselves as an affordable and accessible homewares brand for Australian consumers but they are showing no signs of slowing down. IR : What are your expectations for consumer sentiment and spending in the year ahead? These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers.

Planning 130

Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

Merchant Services 205

Merchant Services Drop-Shipping Shipping Payment Services 205

Inside Retail

JULY 18, 2022

The fundamental basics of retail lie in responding to consumer demand – put simply, providing everyday people with opportunities to buy the things they need and want. Whether it’s online or offline, as long as the shopping experience is friction-free, most shoppers end up happy and retailers end up winning their business.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ According to Freed, making a website accessible to people with disabilities should be a similar process to improving the user interface for all consumers.

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds.

Merchant Services 247

Merchant Services Payment Services Social Commerce Returns 247

A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

Merchant Services 59

Merchant Services Consumer Payment Services Checkout 59

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

Checkout 273

Checkout Marketing Fashion Shipping 273

Retail TouchPoints

APRIL 22, 2024

In fact, 51% of consumers said they would be willing to pay more for products shipped through sustainable methods, up significantly from just 15% of consumers in December 2023, according to a new survey from Radial. It’s estimated that UK homes contain 1.6

Shipping 220

Shipping Fashion Consumer Returns 220

Mass Relators

OCTOBER 18, 2021

NEW YORK – More than 80% of Americans are worried that their packages will arrive late or they’ll be victims of fraud this holiday season, according to a new consumer study released Monday. The challenge for retailers will be to deliver an exceptional experience regardless of where, when and how consumers choose to shop.

Shipping 52

Shipping Promotions Shopping Checkout 52

Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”. CEO of Elie Saab in a statement. “We

Customer Experience 271

Customer Experience Boutique Checkout Accessories 271

Retail TouchPoints

MARCH 28, 2022

The beauty retailer recently announced its plans to open more standalone stores and beauty shop-in-shops at Target and by adding Return Bars to locations, it will be able to boost store traffic, streamline the returns process and help reduce logistical costs.

Merchant Services 204

Merchant Services Returns Drop-Shipping Checkout 204

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Social Commerce 284

Social Commerce Fulfillment Drop-Shipping Payment Services 284

Retail TouchPoints

DECEMBER 2, 2021

Dan Lurie, Head of Product, Shopping, Pinterest. At the very least, the form it takes is very different from its counterparts: “Pinterest is not social media, although we are grouped in that category,” said Dan Lurie, Head of Product, Shopping at Pinterest. “We’ve RTP: So where and how does shopping come in?

Shopping 215

Shopping Merchant Services Social Commerce Checkout 215

Retail TouchPoints

APRIL 5, 2023

Additionally, GNC will enhance the checkout process with a fully mobile POS system that will streamline curbside pickup, same-day delivery and online sales at GNC.com. Our enterprise tech stack is consumer-centric,” said Scott Saeger, CIO of GNC in an interview with Retail TouchPoints.

Checkout 245

Checkout Shipping Location Consumer 245

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows.

Consumer 120

Consumer Planning Drop-Shipping Returns 120