RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. New Look Stores.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

MAY 2, 2023

Now, however, the concern is that as capacity is available again, goods are being shipped at an increasing rate while the costs associated with shipping products to consumers — and then shipping them back to you if they want to make a return — are also increasing. Freight Frustration Customers are also feeling the shift in the economy.

Customer Retention 228

Customer Retention Returns Merchant Services Shipping 228

Retail TouchPoints

JULY 14, 2021

A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. In the long term, it can turn out to be an extremely costly and time-consuming process. Not Offering the Correct Payment Methods. Your site performance and speed must be optimal.

Payment Services 224

Payment Services Checkout Customer Retention Management 224

Inside Retail

SEPTEMBER 4, 2022

This global behavioural evolution – which has its roots in the accelerated e-commerce phenomenon consumers underwent during the pandemic – is particularly marked in Australia, where shoppers tend to be big fans of loyalty programs. . Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing.

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Retail TouchPoints

MAY 8, 2024

When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. RTP: A lot of consumers are venturing to brand sites via paid channels now. Rage clicks are present in 5.5% of all visits.

Merchant Services 223

Merchant Services Advertising Customer Experience Marketing 223

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Customer Retention 261

Customer Retention Shipping Customer Experience Checkout 261

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. But loyalty programme initiatives are a heavy lift that need strong sponsorship across the C-Suite, with even the CEO regularly joining meetings to stay on top of new loyalty tech.

Customer Retention 112

Customer Retention Promotions Checkout Accounting 112

I Vend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. All of which makes for a more streamlined checkout and a happier customer.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail Minded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. While merchants cannot control offline challenges like supply chain disruption or last-mile delivery issues, they can (and must) shape the digital environment and ensure a seamless checkout process.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Hyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. My Comment: I was intrigued by the title. in 2022 and 5.4%

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

365 Retail

DECEMBER 8, 2022

What really makes a difference to consumers, and how can retailers drive a positive emotional response from shoppers? All loyal customers are, first and foremost, happy customers. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences.

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

Hyken

FEBRUARY 12, 2024

Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. My Comment: Gen Z will become the most powerful force of consumers in the next few years. Why is connection important? To be social is to be connected.

Customer Experience 56

Customer Experience Customer Retention Checkout Consumer 56

Retail Assist

JANUARY 17, 2023

As ever, retailers need to offer compelling reasons for consumers to visit and then ensure the in-store experience doesn’t let them down. . One innovation we hope will gain more traction is scan-less self-checkout - it uses RFID tags for quick and easy checkout, reduced queues, integrated loss prevention and automatically updated inventory.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

I Love Fashion

MARCH 29, 2021

Customer retention. BrightLocal’s Local Consumer Review Survey states that 84% of people trust online reviews just as they trust a recommendation from a known, and 74% of people assume positive reviews as a trust-building factor for a business. Conversion optimization. And that it is not a difficult nor expensive solution?

Fashion 59

Fashion Marketing Jewelry Customer Retention 59

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. Or ask a customer for their email address, or deliver a promotion? View the session on demand.

Point of Sale 257

Point of Sale Checkout Consumer Promotions 257

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

I Vend

OCTOBER 6, 2022

Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Armed with operational information via a mobile device, they can engage with the consumer during the shopping process, not just at the end. Take payment, speeding up checkout by avoiding the queue.

Inventory Management 98

Inventory Management Payment Services Point of Sale Checkout 98

Hyken

DECEMBER 10, 2021

Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? . An overwhelming menu of options, slow and clunky navigation, or a checkout page that keeps returning errors can turn off would-be customers.

Checkout 67

Checkout Customer Retention Returns Marketing 67

Retalon

AUGUST 22, 2023

Customer Retention Rate Definition The customer retention rate is the percentage of customers you retain over a given time period. High retention means customers repeatedly purchase from you vs. competitors. Higher session times mean visitors are consuming more content and products before leaving.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Star Miconics

MARCH 29, 2024

Discover Star 1D/2D Scanners Beyond Point of Sale: The Expanding Role of Barcode Scanners Today’s barcode scanners have transcended their original use as mere checkout tools. Customers can present a barcode on their smartphone at a counter or kiosk for fast order fulfillment.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Increase Customer Retention Rate. Expand Retail Chain Stores.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85