Retail TouchPoints

NOVEMBER 22, 2023

“Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

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Fulfillment Store Operations Customer Experience Planning 251

Retail TouchPoints

APRIL 3, 2023

Walmart has revamped its digital storefront to give customers “a sleek new look and experience that offers a more engaging way to browse and discover our incredible assortment,” said Tom Ward, EVP and Chief Ecommerce Officer of Walmart U.S. in a blog post outlining the updates. in 2022 — a period when Amazon saw a 4.61% decline.

Shopping 214

Shopping Customer Experience Marketing 214

Retail TouchPoints

MAY 11, 2023

Senate next week about potential regulation surrounding generative AI, Google leaned into the tech at its annual I/O conference for developers , announcing plans to use generative AI to enhance a number of its core experiences, including search.

Shopping 281

Shopping Accounting Advertising Consumer 281

Retail TouchPoints

SEPTEMBER 22, 2023

Walmart is actively pursuing what it sees as the “future of retail” in gaming environments. 8 , in a blog post. Some of Walmart’s current experiments in this space include: Walmart’s fashion brand Scoop took over the Runway Z space in Zepeto with avatar fashions and more. Given that almost 90% of the U.S.

Fashion 270

Fashion Accounting Planning Management 270

Retail TouchPoints

MAY 7, 2024

Alongside tracking search performance data, analyzing how shoppers use search can deliver deep customer insight for merchants. All of this can be used to improve conversion rates, increase revenues and improve the experience both on and offsite. Personalizing the experience for the individual shopper.

Dead-Stock 251

Dead-Stock Advertising Promotions Fashion 251

Retail TouchPoints

JUNE 8, 2023

Walmart is pushing further into in-store retail media as it looks to leverage its biggest advantage over retail media juggernaut Amazon — its brick-and-mortar footprint. The next frontier of retail media is in-store experiences, and it’s one we’re excited to chart.” While Amazon still dominates U.S.

Advertising 269

Advertising Checkout Marketing Shopping 269

Retail TouchPoints

MARCH 21, 2023

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses. The downsizing is on top of the 18,000 layoffs announced in January 2023, though Amazon plans to continue hiring in areas where the company is prioritizing the allocation of resources.

Planning 274

Planning Payment Services Customer Experience Advertising 274

Retail TouchPoints

JANUARY 27, 2023

Planning features of the new site include informational content such as wedding tricks and tips, blogs and videos, as well as the ability to generate a customized wedding checklist , create vision boards , take style quizzes and book a physical or virtual appointment at a local David’s Bridal store.

Planning 286

Planning Management Shopping Marketing 286

Cisco Retail

FEBRUARY 29, 2024

In the bustling world of retail, the customer experience reigns supreme. Retailers are continuously seeking innovative ways to enhance customer engagement and satisfaction. One pioneer in this… Read more on Cisco Blogs

Shopping 98

Shopping Customer Experience 98

Retail TouchPoints

JANUARY 10, 2024

Customers will have access to a broad assortment of items from Walmart available for delivery to their home in just minutes. In drone delivery trials conducted over the past two years, Walmart has completed more than 20,000 safe deliveries, according to a company blog post. in a statement.

Social Commerce 239

Social Commerce Fashion Shopping Consumer 239

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Consumer 246

Consumer Customer Experience Shopping Marketing 246

Retail TouchPoints

MARCH 10, 2022

Walmart is continuing to expand beyond typical big box retailer offerings with the addition of new wellness services and free access to music streaming platform Spotify for Walmart+ members. Additionally, the retailer announced that all full- and part-time U.S. in a blog post. in a blog post.

Checkout 249

Checkout Planning Fulfillment Shipping 249

Retail TouchPoints

AUGUST 15, 2023

“We had been using our online shopping cart’s default checkout process, which required five to six clicks to get to the point where you can check out,” said Sean Valencourt, EVP of Information Systems at Polywood in an interview with Retail TouchPoints. “It We know [customers] want the product — they added it to their cart,” said Valencourt.

Checkout 202

Checkout Merchant Services Payment Services Customer Experience 202

Retail TouchPoints

SEPTEMBER 28, 2021

Back in the heyday of the shopping mall, retailers attracted and retained customers with their in-store experience. Free samples, beautiful displays and attentive salespeople made shopping an immersive experience. But half say they sometimes-to-always experience a problem when shopping online.

Jewelry 277

Jewelry Consumer Shopping Outdoor 277

Kuusoft

FEBRUARY 28, 2024

Are you looking for ways to improve your customers’ retail shopping experience? A recent study revealed that 86%… The post 7 Content Ideas for Retail Digital Signage appeared first on The Official Kuusoft Blog.

Shopping 88

Shopping Marketing 88

Retail TouchPoints

MAY 21, 2021

Tech giant Google will debut its first-ever physical retail store, opening to the public in the summer of 2021. The new Google Store will allow customers to experience Google’s hardware and services first-hand, showcasing an extensive selection of products ranging from Pixel phones and Nest products to Fitbit devices, Pixelbooks and more.

Location 206

Location Shopping Planning ATS 206

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Retailers including GlassesUSA.com have used the Dynamic Yield platform to enhance product discovery processes with dynamic recommendations.

Merchant Services 258

Merchant Services Payment Services Consumer Marketing 258

Cisco Retail

JANUARY 10, 2024

In the rapidly evolving retail sector, businesses are continually seeking innovative ways to gain a competitive edge, increase efficiency, and enhance the customer experience. One technology that’s… Read more on Cisco Blogs

Customer Experience 104

Customer Experience 104

Retail TouchPoints

OCTOBER 11, 2021

Walmart has launched a new digital storefront that will feature exclusive products and experiences centered on some of Netflix ’s most popular franchises. in a blog post announcing the partnership. In addition to new products, the Netflix Hub also will offer exclusive experiences. The Netflix Hub at Walmart launched Oct.

Apparel 301

Apparel Shopping ATS Customer Experience 301

Retail TouchPoints

SEPTEMBER 28, 2021

“We are excited to expand HomeGoods’ digital footprint so customers can shop whenever they’d like,” said Mark DeOliveira, President, TJX Digital US in a statement. Additionally, the retailer offers design tips on the site’s Art of Finding blog.

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Returns Location Shopping ATS 252

Retail TouchPoints

JANUARY 6, 2022

CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer. Yahoo’s move to make its advertising products shoppable mirrors the current retail media trend.

Checkout 271

Checkout Advertising Finance Consumer 271

Retail TouchPoints

APRIL 4, 2024

Retailers are pulling out the stops for Earth Month this year: companies like Sephora and REI Co-op are showcasing the success of their recycling efforts, while others including Poshmark and Joor promote the inherent sustainability of their platforms in partnership with eco-friendly brands such as Rothy’s and Marine Serre.

Outdoor 226

Outdoor Fashion Fulfillment Wholesale 226

Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Customers do have to either scan their palm, a QR code from the Whole Foods or Amazon app or insert a credit or debit card upon entering and leaving the store, but that’s the only thing that is scanned.

Checkout 241

Checkout Payment Services Location Marketing 241

Retail Pro

APRIL 30, 2024

The retail landscape continues to evolve: Large department stores are simultaneously expanding and contracting, and malls are examining their place among consumers.

Department Stores 52

Department Stores Consumer 52

Retail TouchPoints

JUNE 1, 2022

The new Brooklyn Google Store will be the first to feature what David Williams, Director of Retail Operations at Google, calls a “neighborhood stores” format , with a smaller, “more intimate” footprint than the Chelsea flagship and design elements celebrating the shop’s location.

Location 276

Location Shopping ATS 276

Retail TouchPoints

JANUARY 10, 2023

Amazon ’s Buy with Prime feature — which allows retailers to offer the benefits of Prime membership on their own DTC websites — will be available to all U.S.-based But what we know is that it’s going to be a better customer experience for Prime members. based Amazon merchants at the end of January.

Merchant Services 294

Merchant Services Payment Services Customer Experience Shipping 294

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 282

Checkout Payment Services Supermarket Customer Experience 282

Retail TouchPoints

JANUARY 8, 2024

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. It also takes into account sizes bought — and kept — by similar customers for the same product or similarly fitting products.

Apparel 147

Apparel Beauty and Health Shopping Accounting 147

Inside Retail

SEPTEMBER 20, 2023

Not that long ago, online retailers would have had a website designed and built, then launched and prayed. Their customers aren’t engaging with the brand as much – but without the experimentation process, you might not know for six, nine or 12 months why it didn’t work, because you’re just guessing.

Checkout 264

Checkout Marketing Accessories Advertising 264

Retail TouchPoints

NOVEMBER 23, 2021

Last December, Walmart became the first retailer to launch a shoppable livestream on TikTok. Now the retailer plans to make livestreaming history again with the first shoppable livestream on Twitter , featuring singer/songwriter Jason Derulo. in a blog post announcing the Twitter livestream. Starting at 7 p.m.

Social Commerce 238

Social Commerce Shopping Apparel Planning 238

Retail TouchPoints

JUNE 21, 2021

Google has officially opened its first brick-and-mortar retail store in New York’s Chelsea neighborhood, where the company has an urban campus that is home to many of its 11,000+ Google NYC employees. Customers also will be able to shop online at GoogleStore.com and pick up their orders in-store.

Location 306

Location ATS Shopping 306

Retail TouchPoints

JANUARY 25, 2023

With the increase in these forms of payments, retailers are responsible for protecting their customers’ critical data from threat actors lurking around every corner, ready to siphon sensitive personal information. As threat actors set their sights on retailers who begin their journey to comply with PCI DSS 4.0,

Merchant Services 348

Merchant Services Payment Services Management Shopping 348

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. The experience will be funded by advertisers through Walmart Connect and Roku Advertising.

Advertising 265

Advertising Apparel Promotions Marketing 265

Retail Focus

OCTOBER 25, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The retail landscape has witnessed a remarkable evolution, driven by a complex interplay of environmental and social factors. This early phase prioritized a personalized shopping experience, setting the foundation for what was to come.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail Focus

JULY 6, 2023

In the ever-evolving world of retail, personalisation has become a key driving force in enhancing customer experiences. As a retail journalist with two decades of experience, I’ve closely observed emerging trends in the UK’s retail sector.

Retail Trends 130

Retail Trends Marketing Promotions Customer Experience 130

Jamf on Retail

JANUARY 17, 2024

Jamf partners up with our allies in the retail space to enhance the customer retail experience. Read this blog to learn more about how Jamf and our partners can make a difference.

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Hyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable.

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Customer Experience Consumer Planning ATS 64