Mulesoft

MAY 24, 2022

In Salesforce’s State of the Connected Customer report, 54% of respondents said “it generally feels like sales, service, and marketing don’t share information,” while 86% reported the societal role of companies is changing. The good news […].

Marketing 98

Marketing 98

Retail Dive

JUNE 25, 2021

Walmart executive Srini Venkatesan shared in a blog post how the retailer is using the technology to improve customer satisfaction and streamline order picking for online grocery orders.

102

102

Star Miconics

APRIL 18, 2024

With the adoption of eco-friendly practices like linerless labels, businesses can significantly reduce waste while improving workflow and customer satisfaction. Read the original blog post here > Explore All Episodes Loving the podcast? Explore the Star Blog Want more industry news?

Point of Sale 52

Point of Sale Management Customer Experience Marketing 52

Star Miconics

NOVEMBER 22, 2023

In this post, we explore the enduring benefits of online food ordering and how it’s redefining the customer dining experience in a post-pandemic era. Customers enjoy the flexibility of ordering from any location, eliminating the need to travel for meal collection. Discover Online Ordering Solutions 1.

Point of Sale 98

Point of Sale Consumer Promotions Customer Experience 98

Retail Pro

NOVEMBER 25, 2020

Mobile POS systems can give sales-floor associates and customers flexibility, boost productivity and improve customer satisfaction. Mobility with Retail Pro Prism supports creative ways to sell and promotes faster queuing.

Shopping 97

Shopping Promotions Point of Sale 97

Retail Smart Guys

SEPTEMBER 12, 2023

People skills in inventory management play a pivotal role in ensuring the efficient flow of goods, maintaining team morale, and fostering strong customer relationships. In this blog, we’ll explore the significance of these interpersonal skills in the context of inventory management and how they can make or break your operations. #1

Inventory Management 105

Inventory Management Management Markdowns Customer Retention 105

Rain Pros

AUGUST 17, 2023

In the ever-evolving retail sector, one element remains a crucial determinant of success – customer experience (CX). As customers grow more discerning and expect more personalized, seamless shopping journeys, enhancing your retail customer experience becomes paramount.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Wiser

MARCH 7, 2024

Highlighting the necessity of leveraging technology to enhance customer experiences and streamline operations, the panelists also emphasized the role of cross-functional collaboration in fostering a more cohesive and efficient approach to retail execution.

Customer Experience 78

Customer Experience Inventory Management Promotions Management 78

Retail Focus

OCTOBER 25, 2023

Simultaneously, catalog retailers extended their reach, offering rural customers free mail delivery and money-back guarantees, compensating for their limited in-store services. Creating Memorable Experiences with a customer-centric approach Today’s consumers seek more than just products; they yearn for memorable experiences.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other.

Customer Experience 52

Customer Experience Customer Retention Consumer Promotions 52

Wiser

FEBRUARY 29, 2024

One crucial theme addressed during a recent Customer Panel hosted by Wiser Solutions concerned the deficit of labor resources within the retail sector. It affects every aspect of operations—from stocking shelves to customer service.

Shrinkage 78

Shrinkage Inventory Management Loss Prevention Consumer 78

Retail Minded

MAY 4, 2023

The phrase the ‘Customer is King’ is often used by marketers and customer service managers to emphasize the importance of customer satisfaction. But how does this satisfaction turn into brand advocacy? At what point does a content customer become an enthusiastic supporter who actively promotes your brand?

Promotions 52

Promotions Marketing Advertising Management 52

Rain Pros

MAY 26, 2023

In the ever-evolving retail sector, one element remains a crucial determinant of success – customer experience (CX). As customers grow more discerning and expect more personalized, seamless shopping journeys, enhancing your retail customer experience becomes paramount.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail Bound

DECEMBER 12, 2023

It can not only attract new customers but also retain loyal ones. However, brick-and-mortar stores remain a vital touchpoint for customers to interact with brands. In this blog post, we will explore the impact of in-store audits on brand image and why they are important for product manufacturers. What is an in-store audit?

Customer Experience 52

Customer Experience Marketing Location 52

365 Retail

MAY 1, 2024

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. Let’s discuss each of them in this blog. It frustrates customers and drives them away, as can a slow-loading business website.

Merchant Services 52

Merchant Services Payment Services Technical Support Inventory Management 52

Hyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences.

Customer Experience 54

Customer Experience Promotions Returns Planning 54

Retail Minded

OCTOBER 20, 2023

Finding effective ways to increase revenue and maximize the value of each customer interaction is essential for eCommerce businesses. It involves persuading customers to purchase a more premium or upgraded version of a product or service. This results in more income without necessarily acquiring new customers. What Is Upselling?

Marketing 52

Marketing Consumer Promotions Checkout 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 7, 2024

As a retailer, you have a golden opportunity to cater to the romantic whims of your customers and maximize your sales potential. Start planning your promotions and marketing campaigns well in advance to build anticipation and generate excitement among your customers.

Jewelry 94

Jewelry Promotions Management Shopping 94

Cisco Retail

NOVEMBER 4, 2021

For starters, they put their users (employees, customer, and partners) front and center – and the result is one of the world’s best companies to work for. It makes working here a wonderful experience and increases employee satisfaction. Subscribe to the We Are Cisco Blog. How do UX principles show up at Cisco? Visibility.

ATS 98

ATS 98

Retail TouchPoints

JANUARY 15, 2021

You’ll also want to look at referral traffic to see if you’re getting page views from being featured in any news outlets, blogs or social media posts. After all, the more people coming to your site, the more chances you have to convert visitors into customers. of sales / total number of visitors = conversion rate.

Payment Services 149

Payment Services Promotions Shipping Planning 149

Cisco Retail

FEBRUARY 14, 2022

And while I have heard from many customers how our hardware is notorious for its durability, this notion of ‘sweating assets’ really isn’t a sustainable strategy. I will continue in this blog series by sharing a few reflections on these top reasons. Subscribe to Networking blog. The winds are shifting. Read the full report.

135

135

Star Miconics

MARCH 8, 2024

For grocery retailers and technology solutions providers, staying ahead in this dynamic landscape requires a deep understanding of the intersection between technology and customer service. Explore the Star Blog The grocery industry is undergoing rapid transformation, fueled by digital innovation and evolving consumer expectations.

Inventory Management 52

Inventory Management Grocer Point of Sale Customer Experience 52

Retail Smart Guys

SEPTEMBER 20, 2023

Successful retailers understand that maintaining a well-kept and inviting retail store is crucial for customer satisfaction and business growth. In this blog, we’ll guide you through the process of creating a retail store maintenance checklist for success. This involves a proactive approach to retail store maintenance.

Inventory Management 105

Inventory Management Promotions Management Planning 105

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

And it generates natural language responses when receiving input from a user, making it potentially useful in a variety of business applications where a human-like conversation with customers is desirable. It can be used to answer customer questions, provide product information, and even assist in the purchase decision.

Customer Experience 98

Customer Experience Inventory Management Target Market Shopping 98

Retail TouchPoints

NOVEMBER 26, 2020

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much people are going to spend from you over the course of their life. Every cent grows your business, and it’s generally easier to have people buy from you a second time than it is to secure a new customer.

Payment Services 190

Payment Services Checkout Shipping Fulfillment 190

Cisco Retail

JUNE 16, 2021

Customer ratings and reviews are so important to us, and we know sharing them can help leaders see the real-time value and use cases when they are in a pre-purchase product evaluation period. With all the changes that have come our way in the past year, we strive to be consistent and reliable for our customers.

ATS 105

ATS 105

Star Miconics

FEBRUARY 23, 2024

The retail industry stands at a pivotal crossroads, with digital innovation and customer expectations evolving faster than ever before. The art of listening to customers to shape future-proof retail solutions. Explore the Star Blog The critical role of labeling in e-commerce and omnichannel strategies. Want more industry news?

Point of Sale 52

Point of Sale Management Customer Experience Marketing 52

Nvidia

FEBRUARY 22, 2022

With more than 11,000 stores across Thailand serving millions of customers, CP All, the country’s sole licensed operator of 7-Eleven convenience stores, recently turned to AI to dial up its call centers’ service capabilities. Reducing hold time for customers is a key measure of our service performance,” Klomnoi said.

Finance 104

Finance Management Planning ATS 104

Retail Bound

APRIL 23, 2024

In this blog post, we will discuss the latest trends in retail and how product startups can adapt to these changes. This will not only help them reach a wider audience but also provide a seamless shopping experience to their customers. This will not only result in increased customer satisfaction but also lead to higher sales.

Consumer 52

Consumer Customer Experience Promotions Marketing 52

Cisco Retail

JULY 1, 2022

Smartphones give us access to information almost immediately; social networking makes it easy for us to stay connected with family and friends and work remotely; and, as I mentioned in my last blog , electric cars make it way more fun to get around. Simply put, partners who adopt the program do better and serve their customers better.

Customer Experience 104

Customer Experience Returns Management ATS 104

Retail Smart Guys

OCTOBER 7, 2023

Efficient inventory tracking not only helps you meet customer demand but also minimizes costs and maximizes profitability. In this blog, we’ll explore valuable tips and tricks for small businesses to effectively track their inventory and stay ahead in the competitive marketplace.

Inventory Management 97

Inventory Management Inventory Turnover Management ATS 97

Cisco Retail

NOVEMBER 18, 2021

For the CX Americas Healthcare Practice, it’s about helping healthcare customers leverage Cisco technology to increase business value, remove burdens and move healthcare forward, faster. Our combination of technology and healthcare operations experience allows us to help our customers accelerate time to business value and reduce burdens.

Management 143

Management Customer Experience ATS 143

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 19, 2023

Customer Satisfaction: By ensuring products are always in stock and readily available, RIMS helps enhance customer satisfaction and loyalty. By harnessing the power of RIMS, businesses can improve efficiency, reduce costs and, ultimately, improve customer satisfaction.

Inventory Management 62

Inventory Management Management Inventory Turnover Location 62

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI algorithms analyze customer data to understand preferences, behavior, and purchase history. Whether it’s suggesting products similar to what a customer has purchased or sending personalized emails, AI enhances engagement and conversion rates.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Independent Retailer

OCTOBER 31, 2022

Some of the benefits of an optimized returns process include: Increased customer satisfaction and brand loyalty Integration with existing processes for seamless operations Comprehensive logistic analytics to understand and adapt to consumer behavior Aligns with company sustainability policies. August + Monroe www.augustmonroe.com .

Drop-Shipping 79

Drop-Shipping Wholesale Returns Shipping 79

CJ Retail Solutions

JULY 7, 2023

From enhancing customer experiences to ensuring the longevity of equipment and facilities, retail maintenance plays a vital role in keeping businesses running smoothly. In this blog post, we will delve into various maintenance solutions that can help retailers streamline their operations, reduce downtime, and maximise efficiency.

Customer Experience 52

Customer Experience Inventory Management Boutique Management 52

Small Biz Trends

APRIL 19, 2022

You will learn how to research your market, attract customers and drive word of mouth. It shows you how to build a model to track customers and how to monitor marketing strategy. Marketing Customer Analytics, Segmentation, and Targeting. You will learn how to find the right kind of customers for your brand.

Marketing 116

Marketing Customer Retention Advertising Target Market 116