Retail Focus

JULY 17, 2025

In response, a new report has been published by Ecommpay, the inclusive global payments platform, providing vital insights into 2024 Black Friday trends to help merchants plan for this year. We know from previous research that most drop-offs occur at the payment stage, highlighting a key point for retailers to get right.

Merchant Services

Inside Retail

JUNE 25, 2025

The act, which has not yet been passed by the US House of Representatives, would create a pathway for banks, fintech firms and big-box retailers, such as Amazon, to issue their own stablecoins or weave them into their current payment platforms. They’re merchant instruments that lower retail costs. What are stablecoins?

Merchant Services

Retail Focus

JANUARY 21, 2025

New research commissioned by inclusive global payments platform Ecommpay found that 61% of e-commerce merchants would definitely choose a payment provider based on their commitment to ESG. Payment partners are being chosen based on their sustainability and overall commitment to Equality, Sustainability and Governance.

Merchant Services

Inside Retail

OCTOBER 27, 2024

billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships. Changing the payment game Chemist Warehouse announced that it is introducing a QR code payments system to both its online marketplace and 600 stores nationwide.

Merchant Services

Retail TouchPoints

JULY 2, 2025

Website building platform Wix has teamed up with B2B marketplace Alibaba.com to enable merchants using Wix to easily expand their wholesale capabilities, while also allowing Alibaba merchants to quickly establish new DTC or B2B ecommerce storefronts with Wix. “At Our collaboration with Alibaba.com takes that a step further.

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Retail TouchPoints

DECEMBER 2, 2024

on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. Just as we predicted, bargain hunters held out for Black Friday to snag those big-ticket items ,” said Caila Schwartz, Director of Consumer Insights at Salesforce in a statement. billion online, up 10.2%

Merchant Services

Retail Focus

DECEMBER 9, 2024

Streamlining the payout experience for merchants and other businesses,Ecommpay, the inclusive global payments platform, has launched a new Payouts via Hosted Payment Page facility. Customers can then enter their payment details on the Payment Page to complete the payout.

Merchant Services

Retail TouchPoints

JULY 9, 2025

In this article, I’ll explore the reasons behind this trust gap — especially when it comes to security and payment confidence — and share some thoughts about what retailers, social platforms and regulators must do to close it. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

Merchant Services

Retail TouchPoints

FEBRUARY 25, 2025

Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects. In this quest for data-driven precision, merchants must understand the power of the address and its immense strategic value.

Merchant Services

Inside Retail

MAY 29, 2025

Choosing the best eftpos machine for a small business is more than just a technical decision its a critical step in building a seamless and efficient payment experience for your customers. Tyro provides eftpos machines designed to meet the specific needs of industries like retail, hospitality and services.

Merchant Services

Retail TouchPoints

FEBRUARY 5, 2025

Even at the store level, design teams can tap into traffic flow patterns, sales metrics and even engagement KPIs to understand how shoppers venture through stores, where they stop and, in some cases, how much time they spend in specific areas of a store. While some will be small tweaks, others will be complete design overhauls.

Merchant Services

Retail TouchPoints

JANUARY 7, 2025

Moreover, what they find valuable from a retail or product perspective can depend both on the product category or their mindset at a specific point of time. Combining dopamine-driven marketing tactics like games and giveaways, coupled with vast assortments, theyre creating addictive spaces that inspire people to shop.

Advertising

Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. The Nift offering is now available to all U.S. “All and the UK.

Merchant Services

Retail TouchPoints

APRIL 24, 2025

Grubhub was inspired by the meteoric rise of retail media , which also has propelled the debut of media networks from other delivery and transportation services such as Uber and Lyft as well as companies more ancillary to the retail landscape, such as BNPL solution Klarna , payments provider PayPal and United Airlines.

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Retail TouchPoints

FEBRUARY 24, 2025

Most legacy payment systems use rules-based monitoring to identify fraud. Many digital goods payment systems will automatically raise a flag when a new card is used for a gaming purchase. Each transaction could look legit, but considered together, they are now part of an attack at scale.

Merchant Services

Inside Retail

JANUARY 9, 2025

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. per cent more than those who didnt.

Merchant Services

Retail TouchPoints

JUNE 18, 2025

As AI reshapes online discovery, merchants of all sizes are grappling with how to handle decreased traffic to their websites — and PayPal wants to help. The ads will be powered by the PayPal transaction graph — a unique repository of real cross-merchant purchase signals that drive relevant advertising.

Merchant Services

Retail TouchPoints

JANUARY 28, 2025

Retail TouchPoints: What topics were really driving conversations at CES? And what I thought was an interesting perspective from Samantha Bukowski [Global Head of Commerce] at GroupM was this concept of head and tail retail media networks. The other thing that I’m seeing at the same time is middle management is getting laid off.

Merchant Services

Retail TouchPoints

FEBRUARY 7, 2025

The three companies will offer a suite of solutions to help digital brands quickly open new stores across Simons real estate portfolio as well as at other locations. Two of the new stores are location at Simon properties The Galleria in Houston and Town Center in Boca Raton, Fla.

Merchant Services

Inside Retail

NOVEMBER 18, 2024

Last month, food delivery company Deliveroo expanded its ‘Deliveroo Shopping’ service into Singapore, enabling consumers to order retail goods on demand, alongside its existing restaurant food and grocery offering. Meanwhile, Statista projects the retail delivery market in Singapore to reach a revenue of US$594.4 million this year.

Merchant Services

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Our job as marketers is how to keep them in it, and they will choose when to buy.” said Michael Krans, VP of Retail Media at Macy’s at the IAB summit. “I

Merchant Services

365 Retail

APRIL 1, 2025

Ahead of showcasing the company’s allin-one payment solution at this year’s Retail Technology Show, Payment Expert Madara Antanavia from Exactly.com explains how e-commerce businesses can improve conversions and reduce acquisition costs while scaling in the UK and beyond.

Merchant Services

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment

Retail TouchPoints

JULY 11, 2025

The merchants winning in this space are those that go beyond design and invest in systems that are smart, connected and constantly improving. Experience has Overtaken Product At its core, user experience (UX) is the infrastructure of digital commerce. Success lies in designing digital journeys that do more than look good.

Merchant Services

A1 Retail

NOVEMBER 15, 2024

Almost three quarters (74 percent) said they now expect offers to be personalised to them, for example, linked to products they’ve previously bought, and based on their previous interactions with the brand, or delivered at the right time, e.g. a birthday or following a recent purchase. Image courtesy of Pexels.

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Retail TouchPoints

MAY 6, 2025

DoorDash has acquired the UK-based delivery service Deliveroo for $3.9 Its a big deal that will significantly expand DoorDashs global footprint, which is why it has overshadowed a second acquisition that DoorDash made at the same time the approximately $1.2 billion purchase of hospitality technology company SevenRooms.

Merchant Services

Inside Retail

MAY 13, 2025

When OpenAI rolled out shopping features within ChatGPT, it signalled more than just a product update, hinting at a potential transformation in how consumers discover, research and purchase products. Their expert insights offer a clear-eyed look at how retailers should adapt to thrive in a world where algorithms are driving discovery.

Merchant Services

Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion.

Merchant Services

Inside Retail

MAY 18, 2025

Australia is one of the most attractive markets for both emerging and established brands, including LVMH heavy-weight Sephora. That really helps inform our regional strategy quite a bit, and our merchants have constant conversations with our brand partners and our founders, Cheah explained. I think that’s critical, Cheah stated.

Merchant Services

Retail TouchPoints

JULY 17, 2025

The Criteo and Mirakl integration supports these advertisers with self-service tools and automated campaign management to more efficiently scale their retail media efforts across multiple marketplace platforms.

Merchant Services

Retail TouchPoints

JUNE 17, 2025

The company’s rebranding will not be final until the new name is approved by stockholders at the upcoming annual meeting on July 24, 2025. Sullivan blamed the poor Q1 performance in part on bad weather, including weather-related disruptions at the company’s Jackson, Tenn. Beyond Inc.’s in comparable store sales and a 26.7%

Merchant Services

Inside Retail

MARCH 17, 2025

1 With international markets beckoning, more Australian e-commerce businesses are seizing the opportunity to expand overseas. In the last year alone, the number of Australian merchants looking to sell online to new countries overseas almost doubled to 39 per cent, up from 20 per cent in 2022. How easily can you access customer support?

Merchant Services

Retail TouchPoints

JULY 30, 2025

For a small retailer, where they’re ordering $100 , $200 at a time, shipping costs can end up being, on average, almost 10% of the wholesale costs. For most merchants the savings average around $175 per month ( $2,100 annually), for a membership that costs $19.99

Shipping

Retail TouchPoints

APRIL 15, 2025

Product Bundling for Higher Perceived Value To enhance perceived value, some retailers employ product bundling – offering multiple products or services together at a single price. One retailer that excels at product bundling is Best Buy , which utilizes product bundling widgets labeled “Our experts recommend.”

Merchant Services

Retail TouchPoints

MAY 5, 2025

1-800-Flowers.com , which already uses the Uber Direct white-label delivery service for merchants, will now appear directly on the Uber Eats app just in time for Mothers Day. By summer 2025, both brands expect that more than 500 locations will be live on the app.

Merchant Services

Inside Retail

JUNE 23, 2025

Think like a brand: create emotional resonance The importance of brand was on display at the recent Cannes Lions advertising conference in the south of France, where the event explored the emotional levers that drive consumer action. Retail media, once an industry sidenote, took centre stage at the Cannes Lions event. The takeaway?

Merchant Services

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. However, the POS itself the software, connections to other retail systems and the increasingly varied hardware has become a less prominent part of the merchants tech stack. Thats not the case anymore.

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