Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. At the core of this comeback, malls of today are responding to the evolving expectations of shoppers with sustainability, experience and personalization.

Returns 301

Returns Department Stores Store Layout Fast Fashion 301

Retail Focus

MAY 1, 2024

The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., and will incorporate learnings from this concept into new stores. At Foot Locker , the retail store experience is the heart of sneaker culture.

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it.

Sporting Goods 292

Sporting Goods Fulfillment Returns Store Layout 292

Retail TouchPoints

FEBRUARY 15, 2021

But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Online sales bridged the gap between retailers and their consumers at the height of shelter-in-place restrictions, and many brick-and-mortar owners used their storefronts as a place to package orders and offer curbside pickup.

Fulfillment 270

Fulfillment Checkout Store Layout Consumer 270

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand.

Store Layout 262

Store Layout Consumer Customer Experience Returns 262

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 254

Consumer Loss Prevention Fulfillment Store Layout 254

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns.

Consumer 163

Consumer Merchant Services Payment Services Shopping 163