Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

Returns 186

Returns Drop-Shipping Shipping Consumer 186

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 254

Returns Home Furnishings Supply Chain Management Consumer 254

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Another strategy, she says, is to automate fulfilment. This is especially true with women’s apparel, for example. “We’ve

Returns 234

Returns Shipping Promotions Fulfillment 234

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 290

Returns Merchant Services Drop-Shipping Shipping 290

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 237

Returns Payment Services Shipping Accounting 237

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. It manages our BOPIS component.

Inventory Management 250

Inventory Management Management Fulfillment Supply Chain Management 250

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 222

Returns Markdowns Fulfillment Consumer 222

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 303

Returns Fashion Supply Chain Management Shopping 303

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation.

Management 268

Management Fulfillment Drop-Shipping Employee Engagement 268

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 310

Returns Drop-Shipping Merchant Services Shipping 310

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 286

Returns Markdowns Inventory Management Customer Experience 286

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Returns 211

Returns Fulfillment Management Consumer 211

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. trillion sold by U.S.

Returns 244

Returns Drop-Shipping Wholesale Shipping 244

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. The ecommerce giant will launch Amazon.ie The ecommerce giant will launch Amazon.ie The launch of Amazon.ie

Fulfillment 202

Fulfillment Finance Returns Management 202

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 254

Customer Experience Returns Shipping Consumer 254

Inside Retail

MARCH 7, 2024

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. Did having that insight into the way logistics companies operate help you implement best practices at Meshki?

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Another strategy, she says, is to automate fulfilment. This is especially true with women’s apparel, for example. “We’ve

Returns 130

Returns Shipping Promotions Fulfillment 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 329

Returns Merchant Services Department Stores Shipping 329

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more — and earlier — than in the previous holiday season.

Fulfillment 271

Fulfillment Returns Shipping Promotions 271

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 298

Returns Consumer Shopping Accounting 298

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 297

Returns Supply Chain Management Fulfillment Customer Experience 297

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. In 2020, Prime Day was delayed until October. Total sales rose 45.2%

Returns 264

Returns Shipping Fulfillment Management 264

Inside Retail

MARCH 24, 2024

This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes. ShipStation’s focus on product enhancement comes at a pivotal time in the e-commerce landscape.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

A1 Retail

JULY 3, 2023

Jess Morris, Head European Marketplace Manager at B-Stock , comments on how the retail industry can overcome the challenges of modern-day deliveries and returns to keep customers happy and retailers from losing out. They expect fast shipping, flexible delivery options, and hassle-free returns.

Returns 98

Returns Shipping Fulfillment Advertising 98

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Yes, some technologies (e.g.

Returns 197

Returns Fulfillment Checkout Marketing 197

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

Returns 215

Returns Fulfillment Shipping Checkout 215

Retail Focus

APRIL 20, 2023

Akeneo , the product experience company, is pleased to announce that it has been recognised by Ventana Research , an independent market research and technology advisory services firm, as a Value Index Leader in the 2023 Product Experience Management (PXM) Value Index. To learn more about Akeneo, please visit www.akeneo.com.

Management 130

Management Customer Experience Fulfillment Marketing 130

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 299

Fulfillment Shipping Inventory Management Management 299

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 317

Payment Services Shipping Fulfillment Finance 317

Star Miconics

MARCH 8, 2024

trillion in 2024 and will continue to grow at a 10.06% CAGR through 2028 to reach $1.79 Restaurants must fulfill orders placed online through their websites or apps and third-party delivery services in addition to orders at the table, counter, drive-thru, or self-service kiosks. Statista analysts estimate that 27.4%

Fulfillment 52

Fulfillment Kiosk Grocer Point of Sale 52

Inside Retail

FEBRUARY 14, 2023

In an effort to help retailers manage the rapidly increasing digital complexity both online and in-store, Incisiv, an industry insights firm, conducted a survey titled “Digital Complexity: Thriving in Unpredictable Times” in collaboration with Commercetools , Contentstack , and FluentCommerce.

Management 130

Management Fulfillment Advertising Returns 130

Cisco Retail

SEPTEMBER 5, 2023

After college, I embarked on a path to turn my dream of working at Cisco into reality, immersing myself in learning and building up my skills. Just two months into my journey at Cisco, when the excitement of a new beginning was still fresh, my world was shaken. However, life has its own way of testing our strength and resolve.

Fulfillment 124

Fulfillment Returns Management ATS 124

Inside Retail

OCTOBER 6, 2021

From fast navigation to clear and compelling imagery, on-demand customer service and easy product returns, the bar is continually being raised for retail stores wishing to succeed in today’s hyper-competitive online marketplace. Return a product if it’s not right. Empower vendors to manage their product information.

Returns 130

Returns Fulfillment Management Consumer 130

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. ’,” explains Jia Lee, senior content marketing manager at Klaviyo.

Checkout 246

Checkout Shipping Fulfillment Customer Experience 246

Inside Retail

NOVEMBER 23, 2023

Luxury fashion retailer Oroton Group says its profit more than tripled on the back of higher sales and stricter cost and inventory management in FY23. During the year, Oroton opened stores in Paddington and Mosman in NSW, and at Claremont (WA), along with a pop-up store at Melbourne International Airport. times from last year.

Net Profit 264

Net Profit Inventory Management Accessories Apparel 264