Smaller Spaces, Bigger Tech and Optimized CX
Retail TouchPoints
JUNE 15, 2022
The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. To curb shrinkage, self-pay via an app is used to let shoppers and guests purchase items themselves.
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