Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Visual Merchandising 223

Visual Merchandising Loss Prevention Department Stores Store Operations 223

Inside Retail

APRIL 25, 2023

With people more anxious and frustrated, customer aggression became more common, and with an ever deepening cost-of-living crisis (which includes increased prices at the till), theft is becoming more of an issue. It’s stuff like putting something in a handbag, or leaving the store with no attempt to hide.

Loss Prevention 240

Loss Prevention Checkout Department Stores Planning 240

Inside Retail

MAY 25, 2023

David Johnston, vice president of asset protection and retail operations at the National Retail Federation (NRF), the main retail body in the US, recently stated that retailers are estimated to lose US$95.2 billion due to organised retail crime over the past two years alone. billion due to theft in 2023 alone.

Shrinkage 130

Shrinkage Loss Prevention Location Planning 130

VMS

JANUARY 25, 2022

“While retailers have indicated that they are seeing an increase in items returned to stores and online, the upside is that it also provides them with additional opportunities to connect further with customers and provide a positive experience.”. percent during 2020, but online returns are in line with recent years at an average of 20.8

Returns 52

Returns Loss Prevention Payment Services Visual Merchandising 52

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset?

Loss Prevention 246

Loss Prevention Sporting Goods Customer Experience Store Layout 246

Retail TouchPoints

NOVEMBER 7, 2023

According to the 2022 Organized Retail Crime Survey from the National Retail Federation, in partnership with Appriss Retail and the Loss Prevention Research Council, for every $1 billion in revenue that a U.S. retailer makes, more than $700,000 is lost due to ORC. The report also found that there was a 26.5%

Loss Prevention 250

Loss Prevention Shrinkage Returns Payment Services 250

Inside Retail

AUGUST 17, 2023

Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by Loss Prevention (LP) teams. What deters shoplifters?

Loss Prevention 130

Loss Prevention Customer Experience Management Accounting 130