Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Visual Merchandising 222

Visual Merchandising Loss Prevention Department Stores Store Operations 222

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset?

Loss Prevention 246

Loss Prevention Sporting Goods Customer Experience Store Layout 246

VMS

JANUARY 25, 2022

“While retailers have indicated that they are seeing an increase in items returned to stores and online, the upside is that it also provides them with additional opportunities to connect further with customers and provide a positive experience.”. percent during 2020, but online returns are in line with recent years at an average of 20.8

Returns 52

Returns Loss Prevention Payment Services Visual Merchandising 52