Inside Retail

MARCH 7, 2024

Did having that insight into the way logistics companies operate help you implement best practices at Meshki? DPN: Starting at Meshki felt a bit like being thrown in at the deep end. Coming from a logistics background meant I had a headful of best practices but was handcuffed by our tech and capacity at the time.

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program. Superior order management capabilities are at the center of today’s and tomorrow’s commerce solutions.”.

Social Commerce 249

Social Commerce Inventory Management Boutique Shipping 249

365 Retail

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 241

Store Operations Shipping Fulfillment Store Layout 241

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Who doesn’t want that?

Merchant Services 262

Merchant Services Inventory Management Grocer Customer Experience 262

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. So why do customers delay returns?

Returns 250

Returns Drop-Shipping Customer Experience Customer Retention 250

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

Fulfillment 286

Fulfillment Shipping Inventory Management Management 286

Retail TouchPoints

OCTOBER 6, 2023

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 1: Demand forecasting. 3: Order accuracy. 4: Return rates.

Fulfillment 258

Fulfillment Returns Shipping Promotions 258

Inside Retail

NOVEMBER 6, 2023

Overselling results in cancelled orders and an undesirable customer experience. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience. If retailers are to thrive this holiday season, they must improve inventory data and its visibility.

Shipping 130

Shipping Fulfillment Inventory Management Customer Experience 130

Retail TouchPoints

OCTOBER 19, 2022

Brendan Witcher, VP, Principal Analyst at Forrester , shared his thoughts on what retailers need to do with their stores to maximize omnichannel performance during The New Retail Imperative: Utilizing Stores As A Competitive Advantage webinar presented by Tulip. Experiences Are Great — if They Fit Your Needs.

Shipping 247

Shipping Customer Experience Inventory Management Management 247

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 284

Fulfillment Inventory Management Returns Point of Sale 284

Inside Retail

MARCH 7, 2024

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. They had met five years prior when Gargan hired Miller as a Christmas casual at Sportsgirl. We are prioritising building and maintaining customer loyalty programs,” Santic continued.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 223

Supply Chain Management Fulfillment Shipping Inventory Management 223

Retail TouchPoints

JANUARY 20, 2022

Those disruptions, and their ripple effects on shipping, distribution and warehousing, are expected to continue for months to come and into 2022, meaning that decentralization will remain a core strategy for ensuring business continuity. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 220

Merchant Services Clienteling Shipping Inventory Management 220

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge.

Management 240

Management Marketing Customer Experience Inventory Management 240

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. However, there are other dynamics at play that will impact seasonal results.

Merchant Services 232

Merchant Services Payment Services Promotions Location 232

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 287

Inventory Management Beauty and Health Management Planning 287

Retail TouchPoints

APRIL 26, 2022

Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. We’ve found that 30-minute delivery is fast enough to meet the needs of our customers while also maintaining our level of quality, service and sustaining reasonable price points.

Payment Services 241

Payment Services Drop-Shipping Shipping Inventory Management 241

Star Miconics

APRIL 12, 2024

Explore Star Labeling Solutions Understanding Omnichannel Commerce Omnichannel retail expands traditional in-store or digital shopping methods by connecting different points of engagement to create cohesive customer experiences. Online Orders: Labels should list order numbers, customer information, and package handling instructions.

Inventory Management 52

Inventory Management Fulfillment Point of Sale Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

JULY 26, 2021

There are plenty of good reasons to sell direct, from higher margins to insulation from future pandemics, but succeeding at DTC requires a different set of skills than the B2B environment you’re used to. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Digital Marketing.

Wholesale 271

Wholesale Payment Services Fulfillment Returns 271

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Store Layout 285

Store Layout Customer Experience Inventory Management Marketing 285

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. What mattered was, were we serving the consumer in the way the consumer preferred?”

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JANUARY 13, 2023

Introduce buyers to the right product at the right time. Personalize the customer experience for added loyalty. With dwindling discretionary spending, consumers will be increasingly cautious about how their money is being spent and the level of customer service received. How to Maximize Your Top Line in 2023 .

Returns 250

Returns Consumer Inventory Management Customer Experience 250

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. That’s my job at Burton nowadays,” she recalled. We put the customers at the center and really get to know them.

Planning 249

Planning Wholesale Customer Experience Store Operations 249

Wiser

DECEMBER 15, 2020

As an eCommerce or direct-to-consumer business , you don’t have the luxury of working with retail partners that can help with shipping, warehousing, distribution, and other key supply chain tasks. Some 3PL providers simply cover partial supply chain services, offering only warehousing, distribution, shipping and receiving, etc.

Fulfillment 135

Fulfillment Shipping Inventory Management Management 135

Retail Bound

JANUARY 25, 2023

Historically, 3PLs were nothing more than a “middle man” — boxes would be shipped from Point A to Point B in order for retailers to keep store shelves stocked. Shipping orders from a distribution center to a retailer is now a process of shipping individual orders from a fulfillment center to an end consumer’s home.

Shipping 52

Shipping Fulfillment Returns Customer Experience 52

Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. Perera added that, in some situations, AMRs can be ‘smarter’ than humans because they have access to more data, so they can provide a superior experience.

Fulfillment 130

Fulfillment Inventory Management Beauty and Health Management 130

Independent Retailer

JANUARY 19, 2023

New technologies and approaches are being introduced all the time with the goal of improving the customer experience. This is the first point of contact for many customers and can have a huge impact. Networks need to continuously maximize the customer experience, and be easy to roll out, implement, upgrade, and maintain.

Payment Services 55

Payment Services Inventory Management Checkout Customer Experience 55

I Love Fashion

JANUARY 4, 2021

Despite using AI for enhanced customer experience, Amazon has also perfectly deployed the AI model for internal functionalities. These tiny programs automatically intensify interactions with online customers based on predefined triggers and settings. But Chatbots benefits beyond Customer Experience: Lead Generation Automation.

Fashion 111

Fashion Inventory Management Marketing Shipping 111

Retalon

MAY 17, 2024

It is used for planning and optimizing various supply chain activities, including procurement, production, inventory management, and distribution. This can lead to more favorable terms and conditions, as suppliers can also optimize their production and inventory. Reduced Customer Satisfaction – Loss of market share.

Supply Chain Management 41

Supply Chain Management Inventory Management Management Promotions 41

365 Retail

NOVEMBER 13, 2023

Yet potentially it can be a very rewarding period for sales if forecast and managed correctly. We’ll look at what seasonal demand means and its impact on retail businesses, coupled with actionable insights on dealing with related obstacles while taking action to optimise profitability. Let’s look at some examples of seasonal products.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Independent Retailer

SEPTEMBER 13, 2022

The Ukraine-Russia war, Brexit, rising shipping prices and chip shortage do not help the situation. We will dive into how the optimized supply chain can enhance process management and customer experience by utilizing new technologies and global opportunities. What is Digital Transformation in the Supply Chain? Innovation.

Supply Chain Management 76

Supply Chain Management Shipping Management Inventory Management 76

365 Retail

JULY 19, 2022

Some major brands are doubling down on their efforts to reach customers directly, strengthening buyer relationships and increasing retail margins. Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T. To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers.

Consumer 57

Consumer Wholesale Supply Chain Management Fulfillment 57

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). In retail, omnichannel fulfillment is the process of getting products to customers across many different channels (delivery from DC, drop-shipping, in-store pickup, contactless pick-up, etc.). Will you deny returns at a store level?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. This article will answer those questions while also looking at the best practices being used today, and how to pick the right order fulfillment model. Methods are established to transfer inventory from storage to customer.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41