Remove ATS Remove Customer Experience Remove Home Furnishings Remove Location
article thumbnail

Seamless Shopping Journeys Attract Today’s Home Furnishings Consumers

Storis

As I browsed websites of stores located near me, I started to create a wishlist of my favorite sofas. Not only am I interested in reading reviews of what people thought of these sofas, I also wanted to see what their experience was like shopping with the retailer. I tried to call both stores to find out this information as well.

article thumbnail

IKEA U.S. Introduces New Loyalty Benefits Through IKEA Family

Retail TouchPoints

These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. billion ) to open new locations and renovate existing stores by the end of 2023. . This latest push by IKEA U.S. in a statement. “By

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: Understanding Digital Customer Experience in Retail Industry

Hyken

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

article thumbnail

IKEA Planning Studio Concept Heads West With Two Los Angeles Stores

Retail TouchPoints

IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings.

Planning 255
article thumbnail

How Ikea Australia plans to champion affordability and the shopping experience

Inside Retail

We responded by ensuring affordability was at the forefront for the customer. While the cost of goods increased in the past year, where possible, we did not pass these costs on to customers. Housing affordability is at its lowest in decades and will continue to make the wallets of Australians thinner.

Planning 130
article thumbnail

Opinion: Don’t make your returns problem an experience problem

Inside Retail

Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience. Retailers must construct their digital environment as carefully and strategically as they do their physical store locations.

Returns 246
article thumbnail

Marimekko Returns to New York

VMS

Located at 97 Wooster St., it replaces a New York flagship that closed at the end of last year. Even in the digitalized world, creative and experiential physical retail concepts have an important role as the hearts of brand culture that build awareness, deepen the customer experience and support omnichannel sales.”.