Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Merchant Services Drop-Shipping Shipping Payment Services 229

Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout.

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Drop-Shipping Outdoor Shipping Checkout 275

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 281

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Drop-Shipping Shipping Outdoor Customer Retention 221

365 Retail

NOVEMBER 20, 2023

TikTok Shop has today announced a new partnership with Royal Mail to help merchants of all sizes improve their delivery experience and thrive on the platform. Click & Drop is Royal Mail’s primary shipping solution. People also love getting deliveries from their trusted Royal Mail postie.

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Merchant Services Drop-Shipping Shopping Shipping 104

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

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Returns Drop-Shipping Customer Experience Customer Retention 275

Retail TouchPoints

JANUARY 2, 2024

While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflect their journey and growing relationship with a brand. That number dropped slightly, to 48% , in 2023. A major reason for this drop?

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Drop-Shipping Consumer Customer Retention Shipping 289

Retail TouchPoints

JUNE 15, 2023

One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.” What goes into a memorable product drop/promotion: “One St. Merchandise is a byproduct.”

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Drop-Shipping Promotions Shipping Store Operations 302

365 Retail

NOVEMBER 6, 2023

In a significant move aimed at enhancing customer experience and convenience, the Post Office has entered into a partnership with leading parcel delivery company DPD. Our goal is to deliver unmatched access to parcel services, addressing the needs of businesses and retail customers, both now and in the future. .”

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Drop-Shipping Shipping Location Returns 109

Inside Retail

FEBRUARY 8, 2024

So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It The segment is set to grow at a 4.2 It is important to use your packaging for the advantage of your brand and brand messaging.

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Drop-Shipping Shipping Marketing Consumer 279

Wiser

OCTOBER 11, 2023

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers. Pros: Large customer base, higher sales volume, greater market share.

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Payment Services Drop-Shipping Shipping Target Market 148

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. What is a drop shipment–and how does it work? This is a drop ship. Benefits of dropshipping 1.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

AUGUST 2, 2023

DTC is still very much alive and well, but digital-first companies are having to adapt to a new normal where competition is fiercer, financial pressure is ever-present and the marketing tactics that used to work so well are no longer cost-efficient. I look at DTC ecommerce in three pillars,” added Nino. pointed out.

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Wholesale Drop-Shipping Marketing Accounting 243

Inside Retail

APRIL 23, 2023

At Meta, 80 per cent of our investment goes towards our artificial intelligence-powered ads [such as] Advantage+ Shopping,” said Tan. And then we tried it with Advantage+, and we ended up getting a CPA of $15 or $16, which is a major drop, and allowed us to be profitable again,” he said.

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Drop-Shipping Advertising Shipping Payment Services 230

A1 Retail

MARCH 25, 2024

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global open locker network operator, has announced that Royal Mail has joined the Parcel Pending by Quadient Open Locker Network under a multi-year contract.

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Drop-Shipping Consumer Returns Outdoor 59

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. Its 10th store will open at Sunshine Plaza on March 10, and its 11th store at Pacific Fair on May 4. It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

AUGUST 23, 2023

Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.

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Drop-Shipping Visual Merchandising Consumer Apparel 219

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As But of course: the concierge desk at a hotel isn’t selling anything; it’s there to help.”

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. A more nefarious culprit may be at the heart of the matter. How can retailers transform losses into profits? The antidote to these problems?

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Drop-Shipping Consumer Shipping Returns 246

Retail TouchPoints

APRIL 25, 2023

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.

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Drop-Shipping Accessories Customer Experience Consumer 264

Retail TouchPoints

NOVEMBER 10, 2022

Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members. RTP: Sephora is known for having a rich customer experience.

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Consumer Drop-Shipping Customer Experience Accounting 232

Retail TouchPoints

JULY 10, 2020

The study found that this evolving area was already causing retailers to shift their budgets: Google Shopping (the image-focused product ads that appear at the top of a search) spend was up approximately 7% in 2019, while Google paid search (the text-based links that appear within the search results) spend fell nearly 8%.

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ATS Drop-Shipping Advertising Shopping 194

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 164

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 289

Retail TouchPoints

JULY 3, 2023

If you asked our CEO pre-pandemic who we were, he would say we are a marketing and entertainment company that happens to sell shoes ,” said Jenna Flateman Posner, Chief Digital Officer (CDO) at Snipes in an interview with Retail TouchPoints. “We market, we had the autonomy to redefine our go-to-market strategy.”

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Management Payment Services Drop-Shipping Marketing 274

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. With curbside pickup, retailers are able to ensure both safety and provide a convenience, while getting customers what they order on their personal timetable.

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Drop-Shipping Shipping Customer Experience Finance 235

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

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Returns Drop-Shipping Customer Experience Shipping 130

Inside Retail

JULY 25, 2021

The partnership makes StockX the official resale marketplace for Daniel Arsham editions and establishes a Daniel Arsham x StockX Next Gen Scholarship Fund at New York’s historic Cooper Union, a private college renowned for its art and architecture courses. billion globally in 2019, or just over 7 per cent of the overall art market.

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Drop-Shipping Consumer Shipping Marketing 246

Retail TouchPoints

DECEMBER 3, 2020

Peter Sheldon, Senior Director of Commerce Strategy for Adobe , believes that the “pendulum swung in favor of digital” at the beginning of COVID-19, and it hasn’t swung back. At no point did the pendulum swing back [from digital],” Sheldon noted. “As We’ve been stuck at home, not at work or traveling. Consumers spent $10.8

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Drop-Shipping Consumer Merchant Services Shipping 178

Inside Retail

JANUARY 11, 2024

Net-a-Porter is considered a pioneer in the online luxury space since its founding at the start of the millennium in the year 2000 by Natalie Massenet. Trust leads to loyalty and it’s really about the consistency of the customer experience and being very deliberate around that.”

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Wholesale Drop-Shipping Fashion Customer Experience 130

Retail TouchPoints

MARCH 2, 2022

Some retailers lament the woes of Amazon and other marketplaces cutting into their sales, profit, market share and valuation. Level 2 — Dropship: Drop shipping adds third-party products without the need to physically or financially carry the products. Tom McFadyen is CEO, Analyst and Author at McFadyen Digital.

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Drop-Shipping Shipping Specialty Retailers Management 235

Inside Retail

OCTOBER 17, 2023

If the inventory isn’t managed well, the stock doesn’t get shifted, and old stock may have minimal value if the market has moved on. Accurate inventory management helps ensure efficient order fulfilment and a seamless omnichannel experience. Customers expect to browse products across different channels and see what stock is available.

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Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Consumers can also set product price ranges to decide whether it’s a good time to buy.

Merchant Services 284

Merchant Services Shopping Drop-Shipping Checkout 284

Retail TouchPoints

JUNE 10, 2020

Due to the coronavirus, retailers saw a drop in returns abuse in the early part of 2020, driven primarily by the drop in transactions overall. Wardrobing has a negative impact on the merchants — driving up shipping and replacement costs while also impacting what can be returned and sold at full price.

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Returns Merchant Services Drop-Shipping Accessories 153

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

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Drop-Shipping Shipping Accounting Management 237

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. At the end of the day though , for us , fast delivery is table stakes.

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Payment Services Drop-Shipping Shipping Inventory Management 262

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Shift Your Thinking and be More Flexible to Meet Changing Customer Needs.

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Drop-Shipping Shipping Marketing Customer Experience 260