Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

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Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. A bar of chocolate might cost consumers more, but we can sell fresh produce cheaper.

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Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. Coral Coast targeted First Nations consumers who received Centrelink payments.

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Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

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Merchant Services ATS Customer Experience Marketing 287

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). [The For example, at category killers like T.J.

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Retail TouchPoints

APRIL 16, 2024

ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

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Checkout Payment Services Store Operations Customer Experience 222

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. This is causing many Americans to stress this holiday season.”.

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

MAY 25, 2021

Travel and dining out are at the top of people’s wish lists as they emerge from their forced hibernation. Among those willing to spend on travel with eased restrictions, 64% would spend at least $1,000 on their expedition. Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing.

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Consumer Advertising Shopping Promotions 299

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 274

Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 13, What’s in Store for Retail Media Networks. For those who want to check out actual stores in the retail mecca that is New York City, guided retail store tours begin at 10 a.m.

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Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. for trusted brands and 23% for ethical products.

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Inside Retail

JULY 13, 2023

Consumers believe that sellers, distributors, and e-commerce stores share responsibility for ensuring product authenticity, with a desire for more ways to verify authenticity and reliable customer service. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

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Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Retail TouchPoints

APRIL 29, 2021

Retail pioneer Ron Johnson — the man responsible for the Apple Store and Target ’s first designer collaboration — is taking his new retail company public through a SPAC merger with Marquee Raine Acquisition Corp. BT Group in the UK, Rogers Communications in Canada and Apple in select U.S.

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ATS Telecommunications Store Operations Consumer 175

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous. “The shops will come to the consumers,” said de Kleine. “Of

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Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively.

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Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

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Retail TouchPoints

MAY 6, 2024

This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines. Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S.

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Retail TouchPoints

FEBRUARY 16, 2024

In Southern California, where the weather is good, we set up pop-up tents in parking lots to provide a way for customers to engage and look at new collections. Additionally, we talk to our customers often, via phone, email and text, encouraging them to come and visit our stores.

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Retail TouchPoints

JUNE 30, 2020

Brookfield Properties will roll out FIT:MATCH ’s 3D AI-powered contactless match technology at three shopping centers across the U.S. The experience will debut at the Oakbrook Center near Chicago in mid-August, followed by the Glendale Galleria in the Los Angeles area and Stonebriar Centre in the Dallas area in mid-September.

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ATS Apparel Shopping Consumer 277

Retail TouchPoints

MARCH 4, 2021

Disney has announced plans to significantly reduce its brick-and-mortar footprint, beginning with the closure of at least 60 Disney Stores across North America as the retailer bolsters its ecommerce operation. The closures are the first step in a total re-evaluation of the retailer’s global brick-and-mortar footprint.

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Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

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Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. Full-service restaurants are trailing their limited-service peers.

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Payment Services Consumer Customer Retention Marketing 251

Inside Retail

SEPTEMBER 13, 2023

Department store chain Myer delivered its highest full-year sales since 2005 this year but remains cautious as consumer spending declines due to unfavourable economic conditions. per cent of total sales – and a 10 per cent increase in productivity gains at physical stores. Operating gross profit margin declined to 36.4

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Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

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Consumer Customer Experience Checkout Shopping 279

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Provide flexible scheduling.

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Retail TouchPoints

JULY 29, 2021

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

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Consumer Apparel Location Planning 306

Retail TouchPoints

APRIL 9, 2021

He first joined BJ’s in May 2016 as EVP and Chief Growth Officer, and he had prior experience as a partner in the Boston office of Bain & Company and a leader in the firm’s Consumer Products practice. “We Baldwin, Executive Chairman of the Board of Directors at BJ’s Wholesale Club in a statement.

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Wholesale ATS Promotions Consumer 264

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

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Telecommunications Finance Store Operations Consumer 313

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Visual Merchandising Fulfillment Store Operations Consumer 308

Retail TouchPoints

JANUARY 31, 2022

“Our goal is to improve the simplicity of the Home Depot experience, because we know it can be complicated and cumbersome,” said Daniel Grider, VP of Infrastructure and Operations at the retailer in an interview with Retail TouchPoints. RTP: How do these improvements tie into the in-store shopper experience at Home Depot?

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Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

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Consumer Apparel Visual Merchandising Store Operations 250

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Some stores were left with nothing but the walls.

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