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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

SMB Advisory was appointed liquidator of Harrolds Group and placed its four entities – Harrolds Logistics, JTP Sydney, Harrolds Femme and Nelson River International – into liquidation at the start of October. It reportedly owed creditors $12 million at the time of liquidation, according to 9News , citing a statement from SMB Advisory.

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. Connect with Greg at greg.brown@melissa.com or LinkedIn.

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

At first, this strategy appeared super promising. Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. At this stage, the company reported an operating loss of 53 million. But cracks soon appeared. By 2024, the luxury industry had shed 50 million customers globally.

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How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Retail TouchPoints

Not an unusual occurrence at Javits, but the expo taking place today and tomorrow is unusual in a number of ways. Bild Expo is put on by iconic Manhattan-based electronics retailer B&H , but despite the fact that the show is being run by a merchant, the goal of the event is not to sell products — or in fact to make money at all.

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Reward Returning Customers to Boost Loyalty and Increase Sales

Small Biz Trends

Rewarding returning customers isn’t just a nice gesture; it’s a smart business strategy that can significantly boost your bottom line. Various types of loyalty programs cater to different customer preferences, ensuring your small business retains its valued clientele. Customers earn points for transactions, activities, or milestones.

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How AI is Helping a Brooklyn Thrift Store Amp Up Both Sales and its Environmental Impact

Retail TouchPoints

The Big Reuse thrift shop is one of the first testing grounds for a new AI-powered tech called Thriftly that is aimed at modernizing in-store resale logistics. You end up getting Levi’s and Dockers both priced at $9.99, when really the Levi’s should be more like $16.99, for example, because at $9.99

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Kesslers London Directors Acquire Genesis Mannequins

365 Retail

Sustainability at the Forefront Genesis Mannequins previously made headlines with its BIONICV range, a sustainable collection designed to meet growing eco-conscious demands. This space will showcase the brand’s innovative designs and serve as a hub for engaging with existing and new clientele.