Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail TouchPoints

DECEMBER 18, 2024

Neighbor has since moved on to a new project, but before she did, she took Retail TouchPoints behind the scenes of the year-long undertaking at Clarks to share how her team pulled it off, on time, and the lessons they learned along the way. A separate team at Clarks also was transitioning to a new POS and order management vendor, NewStore.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Oz Hair & Beauty: Dispatch time faster than average for beauty segment Oz Hair & Beauty has a dispatch time of 1.3

Checkout 264

Checkout Department Stores Returns Shipping 264

Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision. At launch, several Sam’s Club MAP advertisers such as Unilever already plan to utilize Scan & Go ads.

Checkout 264

Checkout Advertising Returns Shopping 264

Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

Checkout 289

Checkout Payment Services Shipping Promotions 289

Retail TouchPoints

MAY 2, 2023

A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again. Think of things like rental car collision protection at the rental car counter.

Customer Retention 278

Customer Retention Returns Merchant Services Shipping 278

Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. in a statement. Veeve noted that no retrofit is required for use of its Smart Carts, as the platform integrates into existing mobile apps and ad networks.

Shopping 331

Shopping Checkout ATS Supermarket 331

Inside Retail

JULY 14, 2024

What does a retailer do when it has developed a self-checkout system broadly considered in the industry as the best in the world? Like I expect self checkout to be hell and it was magic.” “It We look at things holistically. To improve the current self-checkout system, we need to keep evolving our RFID platform.”

Checkout 244

Checkout Payment Services Apparel Inventory Management 244

Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns. Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities.

Returns 263

Returns Merchant Services Fulfillment Inventory Management 263

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

JANUARY 21, 2025

Experiences are, at their core, emotional for customers. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

Customer Experience 285

Customer Experience Checkout Management Marketing 285

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail Gazette

JANUARY 28, 2025

Aldi has started taking a 10 deposit from shoppers looking to enter its checkout-free store in Greenwich. However, customers may be left waiting several days for the 10 to return to their account if they walk out empty handed. The deposit is then deducted from the cost of the shop on exit.

Payment Services 96

Payment Services Checkout Grocer Accounting 96

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. That doesn’t mean you always have to be the best at everything. It is easier to look at website metrics, convergence, traffic, etc. Experience should always be a focus point,” says Osthus.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? This is one situation you want to avoid at all costs. the fulfillment scenarios really are endless. Keep the stores tidy. Our respect.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

Checkout 147

Checkout Payment Services Shipping Shopping 147

Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

ATS 278

ATS Shipping Checkout Accounting 278

Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. Over time, that’s seen the return on investment come down significantly. The margins are so small because the cost is so high, so it’s unsustainable.

Advertising 246

Advertising Returns Promotions Checkout 246

Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

Location 262

Location ATS Checkout Returns 262

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. It also allows retailers to tailor pricing at an individual level. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

SEPTEMBER 21, 2023

With Walmart’s new subscription service , customers can now receive thousands of everyday essentials at their preferred cadence, whether that be every two weeks or every two months. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service. Photo courtesy Walmart)

Checkout 264

Checkout Returns Apparel Location 264

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns.

Fulfillment 278

Fulfillment Merchant Services Shipping ATS 278

Inside Retail

NOVEMBER 28, 2023

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. A research report states that 61 per cent of consumers are likely to spend more in a store, and 90 per cent are more likely to return, if they have a positive in-store experience.

Returns 246

Returns Shopping Consumer Point of Sale 246

Retail TouchPoints

MAY 13, 2025

From first impressions at checkout to last-mile delivery and ongoing customer engagement, clean and complete address data isnt just operationally helpful its essential to a retailers ability to scale efficiently and serve customers effectively. Do the math: one million records at just $1 per customer = $400,000 on redundancies alone.

Shipping 147

Shipping Fulfillment Checkout Customer Experience 147

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. Connect with Greg at greg.brown@melissa.com or LinkedIn.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

AUGUST 17, 2022

Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. in 2019 to 14.9%

Payment Services 363

Payment Services Advertising Returns Checkout 363

Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Additionally, Grubhub has added a Priority Delivery option that promises faster-than-standard delivery for $2.49

Merchant Services 278

Merchant Services Checkout Returns Supermarket 278

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. At no time of the year is there more pressure on retailers to get the customer journey right. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130