Retail TouchPoints

DECEMBER 11, 2024

While this longer shopping season may benefit the consumer, it also poses sales tax complications for retailers that can last well into the new year when return season strikes. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale

Retail TouchPoints

DECEMBER 18, 2024

Neighbor has since moved on to a new project, but before she did, she took Retail TouchPoints behind the scenes of the year-long undertaking at Clarks to share how her team pulled it off, on time, and the lessons they learned along the way. A separate team at Clarks also was transitioning to a new POS and order management vendor, NewStore.

Payment Services

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

Payment Services

Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Oz Hair & Beauty: Dispatch time faster than average for beauty segment Oz Hair & Beauty has a dispatch time of 1.3

Checkout

Inside Retail

AUGUST 13, 2025

Let’s talk about a question that keeps many retailers up at night: Why aren’t my customers coming back? Designed to shed light on what drives repeat purchases — and what turns customers away — this new metric offers a powerful lens into what happens after the checkout, and why it matters more than ever.

Payment Services

Inside Retail

JULY 10, 2025

Sephora is a clear margin behind at 71.4. Where each brand wins While Mecca leads overall, Sephora delivers a more substantial experience in the website journey, which includes search and discovery, pre-purchase support, and checkout and payment, outscoring Mecca by four points. Mecca has an overall online CX score of 77.8 out of 100.

Payment Services

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. That doesn’t mean you always have to be the best at everything. It is easier to look at website metrics, convergence, traffic, etc. Experience should always be a focus point,” says Osthus.

Checkout

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services

Retail TouchPoints

JULY 7, 2025

Only customers feel that something isn’t right, and when those disruptions occur, they don’t report them, but just leave, frustrated and unlikely to return. Three Disruptors that Break Checkout Without Warning Behind every unexpected drop-off is a gap between what the customer expects and what the system delivers.

Checkout

Retail TouchPoints

JANUARY 21, 2025

Experiences are, at their core, emotional for customers. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

Customer Experience

Retail TouchPoints

JUNE 18, 2025

At David’s, we’re not just evolving — we’re reimagining the entire bridal journey from inspiration to purchase, all through an AI, digital, asset-light lens,” said Kelly Cook, CEO of David’s Bridal in a statement. “By

Payment Services

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? This is one situation you want to avoid at all costs. the fulfillment scenarios really are endless. Keep the stores tidy. Our respect.

Payment Services

Retail TouchPoints

JUNE 10, 2025

Retailers are at a technology inflection point. Read below for a look at three retailers that are transforming store operations, enhancing customer journeys and driving unified commerce with Aptos ONE. Outdated, siloed store systems no longer cut it, creating operational headaches, frustrating customers and stifling innovation.

Store Operations

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m.

Checkout

Inside Retail

JULY 7, 2025

Here’s a closer look at where this mixed-media world is evolving and what best-in-class brands are doing right. A look at what’s working, what’s next Retailers are beginning to experiment with biometric sensors that can interpret facial expressions and body language to detect a shopper’s emotional state.

ATS

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services

Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

Returns

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. It also allows retailers to tailor pricing at an individual level. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically.

Inventory Management

Retail TouchPoints

JULY 9, 2025

Native In-App Checkout: Platforms like TikTok, Instagram and Facebook have rolled out in-app checkout features, letting users browse, tap and pay without ever leaving their apps. The links take shoppers directly to standalone, secure checkout pages — typically hosted by a third-party payment provider.

Merchant Services

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services

Retail Focus

JULY 17, 2025

This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology. It also means reducing barriers to engagement, such as lengthy sign-up forms or rigid return policies, which can deter even the most enthusiastic shoppers.

Payment Services

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. Connect with Greg at greg.brown@melissa.com or LinkedIn.

Merchant Services

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. At no time of the year is there more pressure on retailers to get the customer journey right. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The said Michael Krans, VP of Retail Media at Macy’s at the IAB summit. “I

Merchant Services

Inside Retail

APRIL 28, 2025

Many are undergoing transformations, such as Kmarts repositioning of checkouts in the centre of stores, enabling shoppers to pass by and see more items. Its also informing product development, with companies such as Shein and Temu looking at social to design products around whats popular. Loyalty and personalisation are critical.

Social Commerce

Retail Gazette

JANUARY 28, 2025

Aldi has started taking a 10 deposit from shoppers looking to enter its checkout-free store in Greenwich. However, customers may be left waiting several days for the 10 to return to their account if they walk out empty handed. The deposit is then deducted from the cost of the shop on exit.

Payment Services

Inside Retail

JULY 15, 2025

“This modern foundation allows retailers to experiment with their technology at pace and agility, keeping them continuously at the forefront of innovation and a changing retail landscape,” stated Duke. A really good example is Self-Checkouts; the technology keeps advancing, but the enclosure of the SCO is still relevant,” Duke said. “By

Returns

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. Experience has Overtaken Product At its core, user experience (UX) is the infrastructure of digital commerce. Success lies in designing digital journeys that do more than look good.

Merchant Services

Small Biz Trends

AUGUST 6, 2025

Organize the checkout area efficiently, incorporating impulse items and ensuring a smooth flow for transactions. Guarantee aisles are at least 3.5 Position high-demand products or new arrivals prominently at the front to capture attention. A well-planned checkout boosts efficiency and improves customer satisfaction.

Boutique

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. The good news?

Drop-Shipping

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store.

Customer Experience

Inside Retail

MARCH 26, 2025

Shopify has been a key part of our online growth, providing advanced analytics and insights for data-driven decisions, the ability to test and scale global opportunities quickly, a streamlined checkout and payment system and integrated subscriptions and loyalty program. In what ways has it returned to “normal”?

Specialty Store

Inside Retail

JANUARY 22, 2025

Retailers are increasingly utilising AI-powered technologies in physical stores to enhance the shopping journey and streamline checkout processes. However, generative AI is powering voice assistants and messaging platforms which are better equipped to understand and respond to complex queries.

Checkout

Retail TouchPoints

APRIL 17, 2025

It is a chance to connect with two customers at once the child and the parent; the gift buyer and the recipient. Look at who shopped with you around last Mothers Day and what they bought, then send them a timely reminder. Send reminders to guest checkouts, inviting them to create an account and earn extra points.

Drop-Shipping

Retail TouchPoints

JULY 30, 2025

Nikki Baird is the Vice President of Strategy and Product at Aptos, where she drives innovation for retail enterprise solutions. She co-founded Retail Systems Research, a top retail analyst firm, and previously served as an analyst at Forrester Research and Retail Systems Alert Group. billion in 2023 and is projected to grow at a 5.5%

Customer Experience

Small Biz Trends

JULY 26, 2025

Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience. A robust POS system enhances transaction efficiency, reduces errors, and improves staff productivity at the point of sale. What strategies can you implement to improve this experience?

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