ATS, Business Communication and Customer Retention

Three ways to provide customer-centric shipping

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty. Why isn’t it shipping?

Shipping

Shipping Checkout Customer Retention Fulfillment

Guest Post: Why You Should Rethink Your Customer Service Goals

Hyken

DECEMBER 31, 2021

Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. .

Customer Retention

Customer Retention Business Communication Marketing Consumer

Experience Retail Today

Three ways to provide customer-centric shipping

Guest Post: Why You Should Rethink Your Customer Service Goals

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