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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. People have been saying “Retail is dead” for several years now. The problem is it simply isn’t true.

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All-in-one fresh foods market, catering and event location BRIDGE opens in Zurich

Retail Focus

Located in a strategic hub easily reached by train, BRIDGE attracts both travellers as well as local foodies wanting to make sustainable purchases at the new food Mecca & discover a continuously changing offer of regional flavours. For BRIDGE, apart from the permanent cooking stations, all other furnishing elements are 100% flexible.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods. In typical gift shops, “you see a lot of things behind glass display cases, but what people are usually looking for is some deodorant or even a hairbrush,” she said. “You

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Rebel MD Gary Williams on taking experiential retail to the next level

Inside Retail

Spanning 3600sqm, the new store covers most of the fourth floor of Emporium Melbourne shopping centre, and carries Rebel’s largest range of sportswear brands, including industry giants like Nike, Adidas, Under Armour and Asics, as well as popular homegrown labels like Lorna Jane, PE Nation and Muscle Nation.

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To Experience the Future of Retail, You’ll Want to Go to the Store

Retail TouchPoints

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In-store experimentation experiences are opportunities to entertain, energize and inspire customers while connecting emotionally with them.

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Retail’s tech revolution sets laser-like focus on the consumer

Inside Retail

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

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The height of fashion – the brick and mortar revival

I Vend

Retailers are breathing massive sighs of relief and brick and mortar shops are busying once more. Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping.

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