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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 211
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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

while other apparel and electronics retailers will trumpet order-to-pickup service times of under five minutes. In addition, grocers will use robotic MFCs (microfulfillment centers) to pick and pack their goods from the store locations. Physical stores will still exist for shopping, but with virtual, personalized storefronts.

Shopping 336
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Retail’s Future is Phygital

Retail TouchPoints

Apps that allow shoppers to preview and locate in-store inventory, do virtual try-ons, identify sales and cash in on personalized promotions and rewards are popular. Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes.

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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

Shipping 130
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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

Consumers are currently more willing to pay for fast shipping and are more tolerant with slower delivery, given the prevalence of shipping delays throughout the pandemic and through the holidays. 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’ on average.

Consumer 310
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Foot Locker, JD Sports, Nike do a Full-Court Press for NBA’s All-Star Weekend

Retail TouchPoints

Foot Locker’s Home Court space will be located in the Circle Centre Mall in downtown Indianapolis for all three days of All-Star Weekend. “By Image courtesy Foot Locker) It all begins with a weekend-long activation at Foot Locker’s “Home Court” installation in Indianapolis during All-Star Weekend. 19 launch on Prime Video.

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How Bal Harbour Shops’ Unique Traveling Mall Connects with Luxury Consumers

Retail TouchPoints

The team in Florida, looking for ways to expedite the expansion, was toying with the idea of using shipping containers as temporary shopping venues while parts of the expansion were being built out. And voila, a solution to Lazenby’s pop-up dilemma! ACCESS Pop-Up center courtyard at night.

Shopping 266