Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 288

Accessories Apparel Fashion Returns 288

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. The Market by Macy’s location in South Lake, Texas, a community outside of Dallas, deliberately shies away from a big-brand store model.

Consumer 247

Consumer ATS Location Apparel 247

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

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Returns Merchant Services Department Stores Shipping 327

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing. “A

Apparel 228

Apparel Returns Department Stores Fulfillment 228

Retail TouchPoints

DECEMBER 7, 2020

has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021. RTP: You just referred to younger customers coming to Men’s Wearhouse online to meet their needs.

Customer Experience 298

Customer Experience Location Consumer Apparel 298

Retail TouchPoints

DECEMBER 31, 2021

The brand also created a class for people with basic or outdated data and analytics skills to update their experience, according to reporting in VentureBeat. Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals.

Home Furnishings 291

Home Furnishings Shipping Fulfillment Consumer 291

Retail TouchPoints

AUGUST 7, 2020

His experience includes strategic planning and analysis, direction of store finance and store operations, store systems integration and project management, store sales and management, training design and merchandising.

Store Operations 259

Store Operations Consumer Finance Apparel 259

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. stores, although the brand is sold widely by other retailers. “We That has definitely informed how we’re planning our future. Wedding Apparel Presents A Unique E-Commerce Challenge.

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Boutique Customer Experience Location Accessories 274

Retail TouchPoints

JULY 6, 2020

The mall operator joined with Authentic Brands and mall owner Brookfield Property Partners to purchase Forever 21 out of bankruptcy in February 2020. The manufacturer and retailer of vintage-inspired casual apparel plans to continue operating the majority of its stores, along with its e-Commerce site and wholesale business, during bankruptcy.

Finance 188

Finance Wholesale Apparel Planning 188

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage.

Returns 241

Returns Apparel Store Layout Specialty Retailers 241

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

AUGUST 16, 2021

So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information. His question was too often met with silence, evoking that whole ‘a goal without a plan is just a wish’ maxim.

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JANUARY 25, 2023

Most customers prefer to see a product in person before they make a buying decision, especially if the product is expensive, technical, or has multiple options. Forrester and Shopify found that more than half (54.5%) of holiday 2022 shoppers planned to visit brick-and-mortar stores for this reason.

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Store Layout Sporting Goods Consumer Location 218

Retail TouchPoints

AUGUST 27, 2020

COVID massively accelerated this trend: our research showed that 56% of consumers said the pandemic has caused them to shop in closer neighborhood stores, and 79% of those respondents said they plan to continue to do so in the long term. Of course, the biggest outlier is what’s happened with e-Commerce.

Consumer 225

Consumer Shopping Supermarket Apparel 225

Retail TouchPoints

DECEMBER 21, 2023

Accessibility Moved into the Mainstream The fight for inclusion by people with disabilities saw some key victories in 2023, as retailers and brands began to recognize the buying power of this sector: Market Reports World has forecast an annual CAGR of 5.74% for adaptive apparel from now through 2030. Adam Blair 5. Alicia Esposito 7.

Sporting Goods 285

Sporting Goods Advertising Consumer Apparel 285

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Untuckit has been on a multifaceted growth path in 2024.

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Wholesale Shipping Boutique Finance 130

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG).

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail Geek

JANUARY 6, 2023

So you know I’m acutely aware that you can’t control timing and, and yet the kind of put yourself out there so that was my plan last year and in doing so what I realized was I’m like I get the most energy and I do my best work when, back in the phase of a company where it’s. [33:22]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

OCTOBER 20, 2021

Getting the products out of origin destinations has been a real challenge, and it’s been very impactful in the apparel and furniture categories,” said Cochran. Earlier investments in synchronized planning and intelligent supply chains that are more heavily weighted to domestic manufacturers are now paying off for these companies, he added.

Supply Chain Management 282

Supply Chain Management Promotions Consumer Fulfillment 282