Retail TouchPoints

MAY 29, 2020

Costco reported a successful quarter, while Nordstrom and Abercrombie discussed plans to handle the fallout. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3% jump in e-Commerce sales.

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 178

Checkout Payment Services ATS Accounting 178

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 247

Payment Services Fulfillment Location Shipping 247

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 224

Marketing Consumer Fulfillment Accounting 224

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 216

Marketing Consumer Fulfillment Accounting 216

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

365 Retail

NOVEMBER 3, 2023

Majestic’s fleet is integral to fulfilling the growing number of online orders and servicing its expanding B2B portfolio, which includes over 3,000 on-trade venues throughout the UK. Each of Majestic’s 207 stores operates with a dedicated delivery van, and 60% of orders placed on its website are dispatched from these local stores.

Fulfillment 109

Fulfillment Accounting Store Operations Shopping 109

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. We’re past planning our responses to the crisis.

Planning 262

Planning Checkout Shopping Consumer 262

Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation. Associates Also Must Provide A Welcoming Atmosphere.

Management 169

Management Fulfillment Store Operations Consumer 169

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. 22 and 23, which would be a new record. Shop While the Shopping’s Good.

Consumer 255

Consumer Merchant Services Payment Services Drop-Shipping 255

Retail TouchPoints

AUGUST 3, 2020

Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 276

Consumer Fulfillment Retail Trends Shopping 276

Retail TouchPoints

DECEMBER 4, 2023

Bringing the Bottom-Up Perspective into Focus CollaboMation strives to connect human workers with shop floor technology, creating a smooth interface that harnesses shop floor analytics and bridges any existing gaps that may disrupt operations. However, these solutions provide only a top-down perspective, missing the on-the-ground reality.

Operating Expenses 219

Operating Expenses Shipping Accounting Shopping 219

Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. Finally, according to the same report, internal theft accounted for 29% of shrink in 2023, while 27% was attributed to errors and process failures.

Loss Prevention 202

Loss Prevention Returns Point of Sale Shipping 202

Retail TouchPoints

AUGUST 16, 2021

His question was too often met with silence, evoking that whole ‘a goal without a plan is just a wish’ maxim. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment.

Returns 335

Returns Drop-Shipping Consumer Apparel 335

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years. The episode was shot in early 2021 and aired on Jan.

Inventory Management 286

Inventory Management Beauty and Health Management Planning 286

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The same applies to B2B marketing when you rely on ABM (Account-Based Marketing) to target corporate accounts, decision-makers, etc. Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 203

Shopping Returns Location Consumer 203

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Theatro

APRIL 5, 2023

In both cases, Sunshine Ace Hardware lacked the necessary technology to set up a fully connected workforce and eliminate the communication gaps that were negatively impacting employee engagement, productivity, responsiveness, and store operating efficiencies. If they can get faster service somewhere else, they’ll go there.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. The stores] are where they come to try before they buy.” These stores are designed to be reminiscent of neighborhood shops and corner markets, so consumers can learn about NA products and discover new brands.

Fulfillment 242

Fulfillment Customer Experience Marketing Consumer 242

Retail Next

APRIL 1, 2021

Fulfillment. Nordstrom continues to roll out of Nordstrom Local stores where you order online and then pick up in these neighborhood locations that offer express alterations and their legendary customer service. Allbirds (via Shopify), to highlight one retailer, offers pick up in store and fulfills orders via ship from store. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

SEPTEMBER 22, 2022

Unfortunately, the facts indicate Kohl’s lacks the right leadership for the exceedingly challenging period ahead — one that will require the Company to reverse high-single-digit sales declines, contain capital expenditures and operating expenses, and immediately optimize fulfillment, marketing and merchandising.”. Net sales fell 8.5%

Operating Expenses 230

Operating Expenses Fulfillment Management Accounting 230

Retail TouchPoints

APRIL 6, 2023

“Generative AI functions as an enhanced cognitive engine, identifying relevant business and risk signals such as emerging customer trends, competitors’ moves, market changes or supply shortages , and suggesting appropriate adjustments in forecasts and plans in response. “By

Payment Services 207

Payment Services Supply Chain Management Supermarket Accounting 207

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Ecommerce clearly isn’t going anywhere.

Returns 269

Returns Merchant Services Drop-Shipping Consumer 269

Retail TouchPoints

JANUARY 11, 2021

“We refocused marketing, operating and retail operations to enable mobile- and web-centric customer journeys, to ensure seamless experiences while improving logistics and fulfillment, including express delivery using taxi drivers. “In

Payment Services 236

Payment Services Location Fulfillment Customer Experience 236

Retail TouchPoints

JANUARY 21, 2021

Chapter Two of the Big Show had originally been planned as an in-person event to take place in early June at New York City’s Javits Center, but the facility’s role as a COVID vaccination center made it unavailable, so it will also be a virtual event. The six-day NRF 2021 Chapter One , which will wrap up on Jan.

Beauty and Health 200

Beauty and Health Customer Experience Marketing Consumer 200

Retail Geek

JANUARY 6, 2023

We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space. Goodwillfinds.com is an e-commerce site, which sells previously owned merchandise, which has been donated to Goodwill.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52