Remove Accounting Remove Fulfillment Remove Payment Services Remove Shipping
article thumbnail

Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. Shoppers have been embracing modern technology and services throughout the pandemic, and this trend continued during the holidays. 18 and Dec.

article thumbnail

How to Improve Business Processes with B2B eCommerce Software

Retail Focus

However, to do that, the system needs to be operable 24/7 throughout the entire year. The ultimate benefits that come with all of that include: reduced operating costs, fewer operator errors, increased sales, . Deciding Which Processes to Automate. The old-fashioned way of doing that was always to have staff available.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Secure Retail BV – European Logistics and Operations

Secure Retail

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. The whole process of working with us in Europe is now faster, easier and more cost effective.

article thumbnail

Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

For instance, in 2019, Asos said it would begin deactivating the accounts of serial returners on its site. For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud. Large, multinational crime rings may be behind an attack.

Returns 265
article thumbnail

Customer Service Representative Job Description: Templates for Hiring at Your Business

Small Biz Trends

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

article thumbnail

Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The trade-off is long shipping times, another thing Wish is working hard to improve. Reducing shopping and shipping friction.

article thumbnail

Amazon’s Counterintuitive Next Big Move — Helping Brands Sell Off Amazon

Retail TouchPoints

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon ’s relationship with the businesses that sell on its platform has become essential to its success. The New ‘as-a-Service’ Frontier. As those sellers have become more successful though, they have also become more powerful …and more demanding.